University of Stirling
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Learning Technology & Design Specialist
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Post Details
Full time
Open ended
The closing date for applications is midnight on Monday 02 October 2023.
Interviews are expected to take place on Thursday 12 October 2023.
There is an expectation that work will be undertaken in the UK.
For the purposes of sponsorship, this is a role under SOC code 2135.
The University of Stirling recognises that a diverse workforce benefits and enriches the work, learning and research experiences of the entire campus and greater community. We are committed to removing barriers and welcome applications from those who would contribute to further diversification of our staff and ensure that equality, diversity and inclusion is woven into the substance of the role. We strongly encourage applications from people from diverse backgrounds including gender, identity, race, age, class, and ethnicity.
The Post
The role is central to supporting the development, rollout and ongoing delivery of online teaching materials, including fully online courses and those delivered on a blended or hybrid basis. The postholder will work closely with academics to support them to design and create digital materials, with a focus on skills development across the academic community. The postholder will provide technical support across the full range of digital learning tools and services, including, for example, the VLE, lecture capture, O365 suite, Adobe design tools, electronic assessment and more.
The postholder will make a leading contribution to the design and delivery of strategic learning and teaching projects. As part of the team, the postholder will provide a customer focussed second-line support team, underpinned by ITIL and Customer Service Excellence standards.
This video provides a brief introduction to the work of Learning & Teaching Enhancement at Stirling: Learning & Teaching Enhancement at University of Stirling – YouTube
For an informal conversation about this post, please contact Brendan Owers ([email protected] ).
Description of Duties
Design
- Liaise with academic staff to establish and confirm their requirements for modules and identify appropriate solutions
- Oversee and co-ordinate the planning, design and development of high-quality module material
- Design, assess and improve the student learning experience of modules, through your understanding of what activities work in the digital space
- Apply tested learning design theories, practices and methods to the design of module material
Delivery
- Develop engaging learning activities and module content including VLE templates and multimedia learning content (HTML, video, audio, graphics, etc.)
- Design and implement processes to streamline online activity to enable the University to develop a consistent and scalable approach to digital and online learning
Support
- Liaise with academic colleagues and faculties to identify their current and future learning and teaching plans, using this information to plan and deliver appropriate digital learning services
- Provide a customer focussed second-line support service, delivered across a range of digital channels and on a face-to-face basis, consistent with ITIL and Customer Service Excellence standards adopted across Information Services
- Support the digital and pedagogical skills development of academic colleagues and related support staff through the delivery of training on the development and delivery of online and blended modules; and in the use of supporting systems and tools
- Provide technical expertise to academic staff, including knowledge of a variety of online platforms and tools that are used by the University, including the development of support documentation, user guidance and knowledgebase articles
Other activities
- Managing small projects and/or maintaining project documentation in accordance with adopted project management methodologies
- Participating in appropriate University groups and committees concerned with learning, teaching and digital learning, or other related themes
- Keeping abreast of developments in learning and teaching and associated digital technologies in HE and beyond, in order to improve and enhance services and support
Additional Requirements
- Hours will be as required to undertake the role. Support is provided to on-campus and off-campus learners and staff, including those studying internationally and/or online. This will occasionally require the post holder to work outside the ordinary office hours.
Essential Criteria
Qualifications
- Degree in a relevant discipline
- One or more of:
- A teaching qualification (for example, a Certificate or Diploma in Teaching & Learning in Higher Education)
- Fellowship of the Higher Education Academy
- Certified Membership of the Association of Learning Technologies (CMALT)
Knowledge & Experience
- Significant experience of designing and developing digital, online and blended learning content
- Expertise relating to pedagogical concepts and learning design
- Experience of facilitating learning design workshops
- The ability to work successfully on multiple projects simultaneously and to drive these through to completion, including requirements gathering and task management
- Experience of providing support services using a range of channels
- Demonstrable interest and enthusiasm for the use of technology in education
- Excellent understanding of a wide range of technologies to support learning & teaching
- Demonstrable experience of producing support materials and documentation in a range of formats
Skills & Attributes
- A customer-oriented approach to service design, delivery and evaluation
- Excellent interpersonal and advocacy skills
- Excellent written communication skills, including the ability to write effective copy, instructional text, audio and video scripts
- Excellent communication skills, with the ability to communicate appropriately and effectively with a wide range of stakeholders
- Excellent design (including visual design) skills and the ability to design engaging digital learning content
- Highly organised approach to managing workload, with the ability to work calmly and systematically in a busy environment; prioritising work as required in order to meet agreed deadlines
- Ability to investigate, gather, collate and analyse information
- Excellent IT skills, including advanced familiarity with common applications and relevant systems and online services
- Demonstrable ability to work both independently and collaboratively as part of a team
- Meticulous attention to detail, working to a high level of accuracy
Desirable Criteria
Qualifications
- Masters degree in Education/Technology-Enhanced Learning
Knowledge & Experience
- Experience of working within ITIL, Prince2 (or similar) and Customer Service Excellence standards
- A good awareness of the issues facing HE and how learning and teaching is affected by them
Behaviours and Competencies
The role holder will be required to evidence that they can meet the qualities associated with the following behavioural competencies, as detailed within the AUA Competency Framework.
Being aware of your own behaviour and mindful of how it impacts on others, enhancing personal skills to adapt professional practice accordingly.
Providing the best quality service to external and internal clients. Building genuine and open long-term relationships in order to drive up service standards.
Taking a holistic view and working enthusiastically to analyse problems and to develop workable solutions. Identifying opportunities for innovation.
Being open to and engaging with new ideas and ways of working. Adjusting to unfamiliar situations, shifting demands and changing roles.
Identifying and making the most productive use of resources including people, time, information, networks and budgets.
Enhancing your contribution to the organisation through an understanding of the bigger picture and showing commitment to organisational values.
Showing commitment to own ongoing professional development. Supporting and encouraging others to develop their professional knowledge, skills and behaviours to enable them to reach their full potential.
Working collaboratively with others in order to achieve objectives. Recognising and valuing the different contributions people bring to this process.
Consistently meeting agreed objectives and success criteria. Taking personal responsibility for getting things done.
About Us
Information Services delivers the library, IT, digital learning technology and other information needs and services to enable all students and staff of the University of Stirling to learn, research and work here. Our mission is to equip and empower our users and ourselves to function and achieve successful outcomes in the digital age. We strive to achieving excellent customer service and always aim to exceed our users’ expectations.
The University
The University of Stirling is committed to providing education with a purpose and carrying out research which has a positive impact on communities across the globe – addressing real issues, providing solutions, and helping to shape society. Stirling is 4th in Scotland and 43rd in the UK for research impact, with 87% of its research having an outstanding or very considerable impact on society – and more than 80% rated either world leading or internationally excellent (Research Excellence Framework 2021).
The University of Stirling is ranked among the top 30 UK universities for student satisfaction (National Student Survey) and top 30 in the UK for postgraduate student experience (Postgraduate Taught Experience Survey), and has an overall five-star rating in the QS Stars University Ratings.
More than 17,000 students study with the University of Stirling globally, with over 140 nationalities represented on its scenic central Scotland campus alone. The University – also home to 1,700 staff – is ranked first in the UK and top three in the world for its campus environment (International Student Barometer 2022, wave two). Ranked first in the UK and top five in the world for its sports facilities (International Student Barometer 2022, wave two), Stirling is Scotland’s University for Sporting Excellence. Its world-class facilities provide the perfect training environment for the University’s sports scholars – many of whom compete at the highest level, including at the Olympics and Commonwealth Games – and for students, staff, and the wider community.
The University has twice been recognised with a Queen’s Anniversary Prize – the first for its Institute for Social Marketing and Health (2014) and the second for its Institute of Aquaculture (2019).
The University is a signatory to the £214 million Stirling and Clackmannanshire City Region Deal and a central partner of the Forth Valley University College Health Partnership.
www.stir.ac.uk @stiruni
- Job number
SERV01787
- Contract Type
Open Ended
- Posting End Date
02-Oct-2023
- Location:
Stirling Campus
- Grade
Grade7 £37,099-£44,263 p.a.
- Faculty/Service
Information Services
Post Details
Full time
Open ended
The closing date for applications is midnight on Monday 02 October 2023.
Interviews are expected to take place on Thursday 12 October 2023.
There is an expectation that work will be undertaken in the UK.
For the purposes of sponsorship, this is a role under SOC code 2135.
The University of Stirling recognises that a diverse workforce benefits and enriches the work, learning and research experiences of the entire campus and greater community. We are committed to removing barriers and welcome applications from those who would contribute to further diversification of our staff and ensure that equality, diversity and inclusion is woven into the substance of the role. We strongly encourage applications from people from diverse backgrounds including gender, identity, race, age, class, and ethnicity.
The Post
The role is central to supporting the development, rollout and ongoing delivery of online teaching materials, including fully online courses and those delivered on a blended or hybrid basis. The postholder will work closely with academics to support them to design and create digital materials, with a focus on skills development across the academic community. The postholder will provide technical support across the full range of digital learning tools and services, including, for example, the VLE, lecture capture, O365 suite, Adobe design tools, electronic assessment and more.
The postholder will make a leading contribution to the design and delivery of strategic learning and teaching projects. As part of the team, the postholder will provide a customer focussed second-line support team, underpinned by ITIL and Customer Service Excellence standards.
This video provides a brief introduction to the work of Learning & Teaching Enhancement at Stirling: Learning & Teaching Enhancement at University of Stirling – YouTube
For an informal conversation about this post, please contact Brendan Owers ([email protected] ).
Description of Duties
Design
- Liaise with academic staff to establish and confirm their requirements for modules and identify appropriate solutions
- Oversee and co-ordinate the planning, design and development of high-quality module material
- Design, assess and improve the student learning experience of modules, through your understanding of what activities work in the digital space
- Apply tested learning design theories, practices and methods to the design of module material
Delivery
- Develop engaging learning activities and module content including VLE templates and multimedia learning content (HTML, video, audio, graphics, etc.)
- Design and implement processes to streamline online activity to enable the University to develop a consistent and scalable approach to digital and online learning
Support
- Liaise with academic colleagues and faculties to identify their current and future learning and teaching plans, using this information to plan and deliver appropriate digital learning services
- Provide a customer focussed second-line support service, delivered across a range of digital channels and on a face-to-face basis, consistent with ITIL and Customer Service Excellence standards adopted across Information Services
- Support the digital and pedagogical skills development of academic colleagues and related support staff through the delivery of training on the development and delivery of online and blended modules; and in the use of supporting systems and tools
- Provide technical expertise to academic staff, including knowledge of a variety of online platforms and tools that are used by the University, including the development of support documentation, user guidance and knowledgebase articles
Other activities
- Managing small projects and/or maintaining project documentation in accordance with adopted project management methodologies
- Participating in appropriate University groups and committees concerned with learning, teaching and digital learning, or other related themes
- Keeping abreast of developments in learning and teaching and associated digital technologies in HE and beyond, in order to improve and enhance services and support
Additional Requirements
- Hours will be as required to undertake the role. Support is provided to on-campus and off-campus learners and staff, including those studying internationally and/or online. This will occasionally require the post holder to work outside the ordinary office hours.
Essential Criteria
Qualifications
- Degree in a relevant discipline
- One or more of:
- A teaching qualification (for example, a Certificate or Diploma in Teaching & Learning in Higher Education)
- Fellowship of the Higher Education Academy
- Certified Membership of the Association of Learning Technologies (CMALT)
Knowledge & Experience
- Significant experience of designing and developing digital, online and blended learning content
- Expertise relating to pedagogical concepts and learning design
- Experience of facilitating learning design workshops
- The ability to work successfully on multiple projects simultaneously and to drive these through to completion, including requirements gathering and task management
- Experience of providing support services using a range of channels
- Demonstrable interest and enthusiasm for the use of technology in education
- Excellent understanding of a wide range of technologies to support learning & teaching
- Demonstrable experience of producing support materials and documentation in a range of formats
Skills & Attributes
- A customer-oriented approach to service design, delivery and evaluation
- Excellent interpersonal and advocacy skills
- Excellent written communication skills, including the ability to write effective copy, instructional text, audio and video scripts
- Excellent communication skills, with the ability to communicate appropriately and effectively with a wide range of stakeholders
- Excellent design (including visual design) skills and the ability to design engaging digital learning content
- Highly organised approach to managing workload, with the ability to work calmly and systematically in a busy environment; prioritising work as required in order to meet agreed deadlines
- Ability to investigate, gather, collate and analyse information
- Excellent IT skills, including advanced familiarity with common applications and relevant systems and online services
- Demonstrable ability to work both independently and collaboratively as part of a team
- Meticulous attention to detail, working to a high level of accuracy
Desirable Criteria
Qualifications
- Masters degree in Education/Technology-Enhanced Learning
Knowledge & Experience
- Experience of working within ITIL, Prince2 (or similar) and Customer Service Excellence standards
- A good awareness of the issues facing HE and how learning and teaching is affected by them
Behaviours and Competencies
The role holder will be required to evidence that they can meet the qualities associated with the following behavioural competencies, as detailed within the AUA Competency Framework.
Being aware of your own behaviour and mindful of how it impacts on others, enhancing personal skills to adapt professional practice accordingly.
Providing the best quality service to external and internal clients. Building genuine and open long-term relationships in order to drive up service standards.
Taking a holistic view and working enthusiastically to analyse problems and to develop workable solutions. Identifying opportunities for innovation.
Being open to and engaging with new ideas and ways of working. Adjusting to unfamiliar situations, shifting demands and changing roles.
Identifying and making the most productive use of resources including people, time, information, networks and budgets.
Enhancing your contribution to the organisation through an understanding of the bigger picture and showing commitment to organisational values.
Showing commitment to own ongoing professional development. Supporting and encouraging others to develop their professional knowledge, skills and behaviours to enable them to reach their full potential.
Working collaboratively with others in order to achieve objectives. Recognising and valuing the different contributions people bring to this process.
Consistently meeting agreed objectives and success criteria. Taking personal responsibility for getting things done.
About Us
Information Services delivers the library, IT, digital learning technology and other information needs and services to enable all students and staff of the University of Stirling to learn, research and work here. Our mission is to equip and empower our users and ourselves to function and achieve successful outcomes in the digital age. We strive to achieving excellent customer service and always aim to exceed our users’ expectations.
The University
The University of Stirling is committed to providing education with a purpose and carrying out research which has a positive impact on communities across the globe – addressing real issues, providing solutions, and helping to shape society. Stirling is 4th in Scotland and 43rd in the UK for research impact, with 87% of its research having an outstanding or very considerable impact on society – and more than 80% rated either world leading or internationally excellent (Research Excellence Framework 2021).
The University of Stirling is ranked among the top 30 UK universities for student satisfaction (National Student Survey) and top 30 in the UK for postgraduate student experience (Postgraduate Taught Experience Survey), and has an overall five-star rating in the QS Stars University Ratings.
More than 17,000 students study with the University of Stirling globally, with over 140 nationalities represented on its scenic central Scotland campus alone. The University – also home to 1,700 staff – is ranked first in the UK and top three in the world for its campus environment (International Student Barometer 2022, wave two). Ranked first in the UK and top five in the world for its sports facilities (International Student Barometer 2022, wave two), Stirling is Scotland’s University for Sporting Excellence. Its world-class facilities provide the perfect training environment for the University’s sports scholars – many of whom compete at the highest level, including at the Olympics and Commonwealth Games – and for students, staff, and the wider community.
The University has twice been recognised with a Queen’s Anniversary Prize – the first for its Institute for Social Marketing and Health (2014) and the second for its Institute of Aquaculture (2019).
The University is a signatory to the £214 million Stirling and Clackmannanshire City Region Deal and a central partner of the Forth Valley University College Health Partnership.
www.stir.ac.uk @stiruni
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