Library Customer Service Assistant

  • Contract
  • Anywhere
  • Posted 3 weeks ago

University of Hertfordshire

Post Title: Library Customer Service Assistant

SBU/Department: Library & Computing Services

FTE: 1.0 fte working 37 hours per week(Part-time would be considered for this role)

Duration of Contract: Permanent

Salary: UH3 £23,700pa 

Annual Leave: 25 days plus standard public holidays and an additional 4 days including the closure of our office between Christmas and New Year

Location: College Lane Campus/De Havilland Campus Hatfield

The Library Customer Service Team provides, manages and supports University learning environments. Library Customer Service Assistants work as part of a team ensuring effective day-to-day delivery and contribute to the general work of Library and Computing Services (LCS), in particular acting as roving support, staffing service points, shelving support and assist maintaining a high-quality learning environment within departmental buildings.

Main duties and responsibilities

We are looking for an committed and efficient person with a commitment to providing a high standard of customer service. You will carry out a range of duties essential to the running of our two large Learning Resources Centre’s and day to day delivery of our facilities and services. Weekly hours 37 from 9:30 – 18:00 Monday to Friday.

Skills and experience needed

You will have experience of providing a service to customers. You will need good communication and interpersonal skills, be able to work quickly and accurately and cope with the physical demands of the work including moving trolleys of books and being on your feet much of the day.

Qualifications required

You will have a minimum of GCSEs grade C/grade 4 or above in mathematics and English or equivalent, or proven professional work experience.

Please view the job description and person specification for a full list of the duties and essential criteria.

Applicants are asked to attach a personal statement showing clearly how their skills match the Person Specification.

Contact Details/Informal Enquiries: Sue Morrin  [email protected] or Lesley McGregor [email protected]

Closing Date: 17 September 2023

Interview Date: TBC

Reference Number: 053815

Date Advert Placed: 31 August 2023

Our vision is to transform lives: At the University of Hertfordshire we are committed to equality, diversity and inclusion and building a diverse community. Towards that aim we particularly encourage applications from candidates likely to be underrepresented within Library and Computing Services. These include people from Black, Asian and minority ethnic backgrounds, disabled people, LGBTQI+ people and women in grades UH7 and above. We offer a range of employee benefits including generous annual leave, flexible location opportunities within the UK, discounted Sports Village memberships and free Active Staff sessions, personal and professional development and family-friendly policies. #GoHerts

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