Library Experience Officer

Internal applicants only
Job details

Department

Library and Learner Support

Responsible to

Library Experience Manager – Buxton and Leek

Location

Buxton & Leek College (Buxton/Leek Campus)

Salary

£26,363 to £28,827 per annum, pro rata (for exceptional performers, there is scope for further progression up to £32,838 per annum)

Closing date

Monday 20 November 2023

Contract type

Permanent

Post type

Part-time

Reference

0448-23

About the role

The University Library is a dynamic and inspiring place to study and learn. Would you like the opportunity to join the Library Service Team in supporting our students in their studies?

If you are someone who enjoys working in a high-performing team, who strives for excellence and enjoys challenging yourself and others, the University Library is looking to recruit you.

As the Library Experience Officer, you will ensure operations at Leek and Buxton Libraries run smoothly, delivering a high-quality service to students. The Officer will motivate and develop the library teams to deliver innovative services and ensure students are at the heart of every activity. 

We seek a friendly person who can quickly build rapport with people and someone who is committed to student engagement and learning. 

We will support you in delivering an excellent library service by providing training with our library systems and current practice. The library teams work together to achieve tasks, trusting and supporting each other. The ability to work collaboratively and inclusively is the key to success in this role. If you are keen to be a part of a brilliant team that provide excellent customer service, apply right now.

The working pattern for this role is 20 hours per week – Mon, Tue, Thu: 9am – 3pm (Leek) / Wed: 10am – 4pm (Buxton)

For further information and informal enquiries regarding the role, please contact Dan Deaville, Library Experience Manager, Buxton and Leek  via [email protected] .

For enquiries regarding your application and for sponsorship eligibility, please contact the recruitment team via [email protected] .

Principal accountabilities

To ensure the library operations deliver high-quality service to all library users at all times; organising the work of the team and the maintenance of buildings, systems and spaces.

Take the lead for the organisation of services and maintenance of service standards at the Buxton and Leek Libraries, supporting service provision at Chesterfield Library as required.

To deal efficiently and effectively with all service users, throughout the process, offering excellent customer service and ensuring the team maintain standards and make arrangements to ensure cover for service provision at all times.

Ensure high quality service delivery and contribute to establishing and maintaining a high level of service, in line with library policies and procedures and in order to deliver plans for the library; contribute to the development of procedures, processes and evaluation methods for the Library Service and take responsibility for implementation and reporting; ensure library users receive accurate and timely access to services, information and resources and to appropriate spaces; take the initiative and apply judgement to deliver excellence in service and maintain standards; make effective use of library systems and technology to deliver services and self-service and contribute to the development of systems; ensure all activities are fully compliant with legislative requirements and internal policies.

Oversee day-to-day work of the teams, ensuring a friendly, informed and efficient welcome to all students and visitors to the library.

Contribute to the achievement of targets for the Library Experience Manager and provide management information to track progress, including visitor numbers and feedback on service experiences.

To be an effective team player and take an active role in the wider library team, including working flexibly across the service to provide support when required.

Assist in the organisation of university events, e.g. Open days, inductions and exhibitions.

Maintain a safe working environment and ensure compliance with legislation, equal opportunities, SENDA, DDA.

The post-holder may be required to undertake other duties commensurate with the level and skills/qualifications of this role.

Person specification
Essential Criteria
Qualifications

• HND/Foundation Degree or equivalent qualification

Experience

• Experience of working in a library environment

• Experience of line managing a team, influencing and motivating others, and organising the work of teams to ensure service is maintained and excellence in customer experience is delivered at all times

• Experience of and ability to organise, prioritise and delegate tasks
• Proven commitment to working with a customer focus and delivering high standards of service
• Excellent communication skills including experience of writing documents (proof-reading effectively with good grammar and spelling) and communicating innovatively using a variety of medium

Skills, knowledge & abilities

• Self-motivated with excellent organisational skills, able to work on own initiative and prioritise workloads
• Understanding of the library user experience and library systems and resources and able to empathise with the challenges experienced by students as well as understand the opportunities University presents
• Ability to work effectively in a team and adaptable to team needs, able to network effectively across a large organisation
• Data and information skills and ability to present and use data accurately for service planning, delivery, monitoring and reporting purposes
• Ability to analyse and assess problems, identify solutions and translate plans into actions. Makes informed decisions.
• Is a positive role model to the team and focussed on the service users and need of the service at all times
• Is able to take responsibility and flexible to work across teams when needed

Business requirements

• Willingness and flexibility to travel between University sites in a time and cost-effective manner 
• Ability to be flexible within the working pattern to meet the business needs, including working evenings, weekends or extended hours

Desirable Criteria
Qualifications

• Degree level qualification

Experience

• Experience of contributing to projects and working with relevant procedures

Skills, knowledge and abilities

• Ability to work across teams, building relationships to ensure a good result and quality service  

Benefits

As well as competitive pay scales, we offer generous holiday entitlement. We also offer opportunities for further salary progression based on performance, and the opportunity to join a contributory pension scheme.

Find out more about pay and benefitsFind out more about pay and benefits

How to apply

You can apply by submitting an online application. Once you have signed in or registered with us you will be able to begin your application. If you are creating an account for the first time, please ensure you provide an email address that you access regularly as this will be our main means of contacting you regarding your application.

This vacancy is only available to internal applicants.

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• Advice on completing your applicationAdvice on completing your application

If you require any assistance, including the provision of any documentation in an alternative format, please contact the Recruitment team at [email protected] .

Please note all applications must be submitted online by Midnight GMT on the closing date of the vacancy.

Important information

Please note that unfortunately, this role will not attract sufficient points to obtain a sponsored Skilled Worker visa under the UK Visas & Immigration points based immigration system; however, applications are welcome from candidates who do not currently have the right to work in the UK, but who would be eligible to obtain a valid visa via another route..

Please consult the Home office website for further information.

DBS check

If you are successful, you will be required to undertake a Disclosure and Barring Service (DBS) check. The post for which you are applying is exempt from Section 4(2) of the Rehabilitation of Offenders Act 1974 requiring any spent convictions to be declared. Any information you provide will be treated in confidence and only used when considering your suitability for the post.

To enable us to process your DBS check please ensure you are able to supply the documentation listed on the DBS website at interview stage.

Equity, diversity and inclusion

The University of Derby is committed to promoting equity, diversity and inclusion. However you identify, we actively celebrate the knowledge, experience and talents each person brings. Our students come from a wide range of backgrounds; therefore we are particularly interested to hear from applicants who will help our leaders and teams be more reflective of our student population.

A university that celebrates youA university that celebrates you

Further details

Download Library Experience Officer job descriptionDownload Library Experience Officer job description

Why join Derby?

Challenging, interesting and constantly changing, the University of Derby is an extraordinary place to learn and an incredibly rewarding place to work.

Find out more about working at the UniversityFind out more about working at the University

We are committed to safeguarding and promoting the welfare of children and vulnerable adults and expect everyone who works for us to also share this commitment and to treat people with courtesy and respect.