University of Derby
Library and Learner Support
Library Experience Officer
Kedleston Road, Derby Campus
£20,337 to £20,641 per annum pro rata (For exceptional performers, there is scope for further progression up to £23,518 per annum)
Monday 20 November 2023
Part-time term time only
About the role
The University Library is a dynamic and inspiring place to study and learn. Would you like the opportunity to join the Library Service Team in supporting our students in their studies?
If you are someone who enjoys working with people and wants to support students by promoting the library as a tidy and welcoming place to study, we are looking to recruit you.
We seek a friendly person who can quickly build rapport with people and has the skills to provide clear and accurate information in a timely fashion. We need someone who has the ability to work independently, filing and sorting materials in alphabetic and numeric order and has a methodical approach to tasks. You will provide excellent and efficient customer service, shelving and maintaining stock and answering questions from library users.
We will support you in the delivery of excellent frontline service by providing training with our library systems. The team work together to achieve tasks and are supportive of each other, so the ability to work collaboratively is key to success in this role.
The working pattern for this role will be Monday – Friday 8.30am – 1pm for 38 weeks of the year; term time only.
For further information and informal enquiries regarding the role, please contact Clare Towle via [email protected]
For enquiries regarding your application and for sponsorship eligibility, please contact the recruitment team via [email protected]
The post-holder may be required to undertake other duties commensurate with the level and skills/qualifications of this role.
- 5 GCSEs or equivalent qualification
- Experience of providing front line customer service
- Clerical experience
Skills, knowledge & abilities
- Ability to build positive relationships with customers and colleagues
- Ability to file and sort alphabetically and numerically
- Ability to be methodical, with a consistent approach to tasks
- Good communication skills, both written and verbal
- Ability to work independently with minimum supervision
- Ability to adapt to change and use initiative
- Strong digital capabilities
- Collaborative approach to work
- Willingness and flexibility to travel between University sites in a time and cost-effective manner
- Ability to be flexible within the working pattern to meet the business needs, including working evenings, weekends or extended hours
- Customer Service NVQ or equivalent
- Previous Library work
Skills, knowledge, and abilities
- Ability to work across teams, building relationships to ensure a good result and quality service
As well as competitive pay scales, we offer generous holiday entitlement. We also offer opportunities for further salary progression based on performance, and the opportunity to join a contributory pension scheme.
Find out more about pay and benefitsFind out more about pay and benefits
How to apply
You can apply by submitting an online application. Once you have signed in or registered with us you will be able to begin your application. If you are creating an account for the first time, please ensure you provide an email address that you access regularly as this will be our main means of contacting you regarding your application.
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- Advice on completing your applicationAdvice on completing your application
If you require any assistance, including the provision of any documentation in an alternative format, please contact the Recruitment team at [email protected] .
Please note all applications must be submitted online by Midnight GMT on the closing date of the vacancy.
Please note that unfortunately, this role will not attract sufficient points to obtain a sponsored Skilled Worker visa under the UK Visas & Immigration points based immigration system; however, applications are welcome from candidates who do not currently have the right to work in the UK, but who would be eligible to obtain a valid visa via another route..
Please consult the Home office website for further information.
Equity, diversity and inclusion
The University of Derby is committed to promoting equity, diversity and inclusion. However you identify, we actively celebrate the knowledge, experience and talents each person brings. Our students come from a wide range of backgrounds; therefore we are particularly interested to hear from applicants who will help our leaders and teams be more reflective of our student population.
A university that celebrates youA university that celebrates you
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Why join Derby?
Challenging, interesting and constantly changing, the University of Derby is an extraordinary place to learn and an incredibly rewarding place to work.
Find out more about working at the UniversityFind out more about working at the University
We are committed to safeguarding and promoting the welfare of children and vulnerable adults and expect everyone who works for us to also share this commitment and to treat people with courtesy and respect.
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