Location Scheduling Services Manager

Overview

FM Global is a US based company that operates in 100 countries with approx. 5,000 employees all over the world. With a history of more than 175 years and excellent financial ratings we are continuously growing, particularly in Europe and Eastern Europe.

We provide comprehensive global commercial and industrial property insurance, engineering-driven underwriting and risk management solutions, property loss prevention research and professional claims handling.

We currently have a fantastic opportunity for someone to join the Location Scheduling Services team as a Location Scheduling Services Manager based in the Paris, Maidenhead, Madrid, Milan, Frankfurt or Amsterdam office, reporting to the Regional Location Scheduling Services Manager.

Responsibilities

• Lead and develop a team of scheduling specialists and provide leadership to a local scheduling service team to drive outstanding location scheduling services providing exceptional customer service, internally and externally.
• Drive implementation of scheduling methodologies and implement key initiatives and work to stabilize and improve key processes, including training development of team members.
• Partner with leadership to create strategic recommendations on processes and systems to improve productivity and provide additional client value.
• Liaisons with various departments in support of company and operation goals and objectives related to the delivery of FM Global products and reducing the overall risk exposures of our clients.
• Work closely with the Global & Regional Location Scheduling Services managers to continuously optimize our services by balancing effectiveness and efficiency to positively impact client experience while managing financial impact.
• Necessity to keep abreast of local scheduling considerations which affect scheduling delivery (restricted territories and changing conditions).
• Facilitate gathering, monitoring and reporting critical metrics for the scheduling team to aid in continuous improvement.

Qualifications

• 4 Year College Degree/Bachelors
• 5+ years’ experience with FM Global or relevant experience. Project management experience preferred.
• Excellent interpersonal and communication skills and proven ability to work effectively with all levels within the organization.
• Excellent verbal and written communications skills in English. French, Spanish or Italian language skills desirable.
• Strong organizational, multi-tasking and prioritization skills, ability to manage multiple projects with changing priorities and meet challenging deadlines in a dynamic fast paced environment.
• Experience collaborating in a multi-disciplinary, diverse and dynamic work environment with a strong problem-solving approach.
• Proven ability to drive results, strong presentation skills and attention to details.
• Focus on delivery of exceptional internal/external client service and working knowledge of the loss prevention field engineering discipline.
• Adept at developing and maintaining productive relationships with key stakeholders.
• Ability to translate complex business requirements into practical and efficient practice. Effective at influencing others and building momentum for successful change.
• Experience and desire to drive continuous improvement and the further use of technology to drive value added business results.
• Transformational change, strategic and creative thinker.

If you are interested in being considered for this position, please apply via Job Postings within Career Center following the instructions https://jobs.fmglobalcareers.com.

You will also submit your application (with CV and Application Letter) directly to Arnaud Dufour (arnaud.dufour@fmglobal.com) in the Human Resources Department.

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