Major IT Incident Manager

Job title:

Major IT Incident Manager

Company:

RecruitmentLAB

Job description

Omega HR is an HR consulting company, that provides a wide range of services, supporting businesses in developing human resources strategies to meet their organisational goals. On behalf of our client, one of the three biggest Belgium insurance and financial companies, our recruitment team is looking for a professional to fill the following position:Within the IT Service Operations office, our client is looking for an Incident Coordinator to strengthen its team.The Incident Coordinator guarantees the reliability of the IT systems transversally, throughout the whole company, where a Classical set-up is rapidly evolving towards Cloud Solutions (SAAS, PAAS, IAAS…).Indeed, from their control room, you will ensure that the company’s production environment is operational on all of their applications. When you observe a “degradation of service”, you will act immediately by involving all relevant stakeholders in the resolution of the observed incident and assist in the actions to be taken to avoid recurrences.Problem solving, reactivity, customer orientation and stress resistance are therefore some of your strongest assets.Your duties

• To perform analyses in order to come up with solutions for IT issues of average complexity that have an impact on other areas of expertise), provide the relevant support and coordinate the implementation of the solution in order to ensure data integrity, unfailing round-the-clock operation as well as the quality of the IT system.
• To monitor the main applications and the associated infrastructure in order to safeguard the continuity of the systems.
• To handle the operational duties in observance of the SLAs and the standards established so as to contribute to correct and accurate timely reports for the benefit of senior management and the business.
• To ensure optimum relations with the users in order to get a proper sense of their needs and problems.
• To support and assist your colleagues, share your own technical expertise with them so that they too are able to perform the duties and assignments they have been tasked with to optimum effect.
• To provide input and support to the “practice leads” who are in charge of “Problem management” and “Event management & Monitoring”.

Your ProfileYour profile

• You hold a Master’s degree in IT or have relevant experience
• You have at least 3 years of professional experience
• You are fluent in NL-FR and have an excellent command of EN
• You have an analytical mindset and good communication skills
• If you are conversant with APM solutions, this is considered an added bonus
• You are eager to learn, which will enable you to gain a proper understanding of all technologies for which you will be delivering support

Opportunities

• Your inquisitiveness will help you build a better understanding of the company systems and the organisation, enabling you to move up in the ranks to become a “Problem Co-ordinator”, implement monitoring solutions yourself and provide support to the SREs or become an SRE yourself.

#LI-OGAbout the client organisationThe overall strategy is to become more than the world leader in insurance and asset management.The purpose is ‘ Act for human progress by protecting what matters’ . As an insurance company, it’s important to watch over every individual, society and the world while always keeping the future in mind.As an insurer, the company is also a key player in the field of prevention. Protection is in our DNA , as evidenced every day by the extensive investments in research and risk awareness.
About the EntityIn Belgium, the organisation is a market leader in non-life insurance, with more than 3,000 enthusiastic employees whose aim is to move from payer to partner for our 3 million clients.The employees are our greatest asset. Therefore, a pleasant and modern working atmosphere is crucial. Together we seek to foster a diverse and inclusive culture where thoughts and ideas are valued, respected and appreciated.
What Organisation OfferA nice reward for your hard workAn attractive salary, supplemented with discretionary personal and collective bonuses and of course, meal and eco vouchers.The benefits of working at an insurance companyFrom group to hospitalization insurance and ambulatory care (family members can also join at an advantageous rate) and with up to 30% discount on all additional insurance products.A job that respects your personal life and dreamsWith 35 days off per year to recharge, home working options and hybrid work model, sports facilities and professional training to make sure you stay in shape mentally, physically and professionally!Location: Brussels, modern offices 15′ by metro from South Station

Expected salary

Location

Bruxelles

Job date

Thu, 10 Oct 2024 04:09:39 GMT

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