Manager of Global Performance Management

We are looking for our future Head of Performance Management and Steering to oversee the operations of AXA Partners globally.

You will be responsible for managing the operational and financial performance of the assistance and insurance businesses on a global scale, ensuring that processes are optimised and strategic objectives are achieved.

This is a new function within the AXA Partners central teams.

This position is critical to ensure operational efficiency and quality of service delivery.

Reporting to the Chief Operating Officer, you will be responsible for designing, implementing and monitoring key performance indicators, identifying opportunities for improvement and leading initiatives to ensure operational excellence.

Your main tasks will be as follows:

Alongside our COO Community you will help define the Group’s ambitions in terms of operational performance

• Establish internal and external benchmarks for operational performance/productivity
• Identify best practices and areas for improvement
• Assess the impact of technological developments on AXA Partners’ operational performance
• Define a strategic operational performance framework and key levers to achieve top performance, including organisation (e.g. Hubbing), processes, people and technology (e.g. AI)
• Support operations management in setting objectives

Engaging in a dialogue on performance with AXA Partners countries

• Analyse data from AXA entities, ensure consistency, understand trends and their underlying drivers
• Establish appropriate and effective governance to engage in performance dialogue with AXA entities, assess their performance and roadmaps on behalf of the Group COO
• Prepare for annual dialogue with AXA Partners country CEOs

Support the Chief Operations Offices in launching, driving and securing the financial benefits of key strategic initiatives in operations

• Sourcing / outsourcing topics
• Digitisation and automation issues
• Monitoring the impact of global operations initiatives (productivity and quality)
• Develop and monitor the business plan for new operational platforms (financial and operational modelling)

Your Profile

You have :

• Significant and proven experience in finance, audit and/or strategic consulting
• Experience in performance management or a similar field
• Strong analytical skills and ability to work with complex data
• Strong complex problem solving and analytical skills to challenge the status quo

We are looking for someone with :

• A high level of business skills
• Value orientation, always looking for ‘who should do what’ / clarification of responsibility
• Excellent active listening skills
• Ability to clearly articulate messages to different audiences
• Ability to be flexible and adaptable; able to work in ambiguous situations
• Resilience and doggedness with a strong propensity to persevere in a fast-paced environment
• Self-motivated, results-oriented, able to drive strategic and continuous improvement initiatives
• Comfortable working in a fast-paced, matrix-driven environment
• Proven commercial vision and execution
• Organisational skills to provide all the necessary levers for fast and effective execution
• Exceptional communication skills, both written and verbal at different levels of the organisation
• Ability to work in a matrix organisation and to empower the team to think beyond their perimeter.

About AXA

AXA Group is the world leader in insurance and asset management. We protect and advise our clients at every step in their lives, by offering products and services which satisfy their needs in the areas of insurance, personal protection, saving and asset management. AXA is the leading insurance brand worldwide, with over 100 million clients. We are transforming from payer to partner for our client, with a strong focus on risk prevention.

Our mission: Empower people to live a better life.

Our values: Customer First, Courage, Integrity and One AXA.

About the Entity

AXA Partners is an AXA transversal business unit offering a wide range of solutions in assistance services, travel insurance and credit protection.

AXA Partners’ role is also to implement innovative solutions emerging from the AXA Innovation unit.

Combining passion with advanced expertise, we design and deliver worldwide solutions for partners and communities. We protect what matters, when it matters.

What We Offer

By joining AXA Partners, you will work in a responsible company, which offers a real culture of expertise & diversity. Our focus is on accelerating the development of everyone’s skills, whilst offering attractive and competitive compensation and opportunities for professional development and growth.

Additionally, at AXA, we work to make a real difference to people – when amazing things happen and when we create opportunities for a better life, the feeling of pride is extraordinary.

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