Medical Call Handler

Job title:

Medical Call Handler

Company:

NHS

Job description

As a Medical Call handler, you will be the first point of contact for patients, carers, and other healthcare providers. Your role is to handle incoming calls efficiently and empathetically, ensuring accurate information is recorded and passed on to the appropriate clinical teams.Main duties of the jobThe following are the core responsibilities of the Medical Call Handler. There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels:Maintaining and monitoring the practice appointment systemAnswer incoming phone calls, transferring calls or dealing with the callers request appropriately.Signpost patients to the correct serviced. Process incoming and outgoing mail when needed.Initiating contact with and responding to requests from patients team members and external third parties.Process letters as requested.Photocopy documentation as required.File and store records as required.Data entry of new and temporary registrations and relevant patient information as required.Input data into the patients healthcare records as necessary.Attaching scanned documents to patients healthcare recordsManage all queries/tasks (including administrative queries) as necessary in an efficient manner.Carry out system searches as requested.Maintain a clean. tidy effective working area always.Monitor and maintain the reception area and notice boards.Support all clinical staff with general tasks as requested.About usSecondary Responsibilities In addition to the primary responsibilities the Medical Call Handler may be requested to:Support administrative and reception staff. Providing cover during staff absences.Complete opening and closing procedures in accordance with the duty rota.Informing the relevant staff member to order stationary when neededDetailsDate posted07 August 2025Pay schemeOtherSalary£12.21 an hourContractPermanentWorking patternFull-timeReference numberA3963-25-0008Job locationsAldershot Centre For HealthHospital HillAldershotHampshireGU11 1AYThe Cambridge Practice276 Lower Farnham RoadAldershotHampshireGU11 3RBJob descriptionJob responsibilitiesThe following are the core responsibilities of the Medical Call Handler. There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels:Maintaining and monitoring the practice appointment systemAnswer incoming phone calls, transferring calls or dealing with the callers request appropriately.Signpost patients to the correct serviced. Process incoming and outgoing mail when needed.Initiating contact with and responding to, requests from patients, team members and external third parties.Process letters as requested.Photocopy documentation as required.File and store records as required.Data entry of new and temporary registrations and relevant patient information as required.Input data into the patients healthcare records as necessary.Attaching scanned documents to patients healthcare recordsManage all queries/tasks (including administrative queries) as necessary in an efficient manner.Carry out system searches as requested.Maintain a clean. tidy effective working area always.Monitor and maintain the reception area and notice boards.Support all clinical staff with general tasks as requested. Job descriptionJob responsibilitiesThe following are the core responsibilities of the Medical Call Handler. There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels:Maintaining and monitoring the practice appointment systemAnswer incoming phone calls, transferring calls or dealing with the callers request appropriately.Signpost patients to the correct serviced. Process incoming and outgoing mail when needed.Initiating contact with and responding to, requests from patients, team members and external third parties.Process letters as requested.Photocopy documentation as required.File and store records as required.Data entry of new and temporary registrations and relevant patient information as required.Input data into the patients healthcare records as necessary.Attaching scanned documents to patients healthcare recordsManage all queries/tasks (including administrative queries) as necessary in an efficient manner.Carry out system searches as requested.Maintain a clean. tidy effective working area always.Monitor and maintain the reception area and notice boards.Support all clinical staff with general tasks as requested.Person SpecificationQualificationsEssential

• Excellent communication and listening skills
• Ability to remain calm and focused under pressure
• Strong attention to detail and IT literacy
• Previous experience in a customer service setting
• GCSE Maths and English ( grade c or above)

Desirable

• . Previous experience in healthcare or customer service setting
• . Emis / System One / Vision user skills
• . NVQ Level 2 in Health and Social Care
• .

Person SpecificationQualificationsEssential

• Excellent communication and listening skills
• Ability to remain calm and focused under pressure
• Strong attention to detail and IT literacy
• Previous experience in a customer service setting
• GCSE Maths and English ( grade c or above)

Desirable

• . Previous experience in healthcare or customer service setting
• . Emis / System One / Vision user skills
• . NVQ Level 2 in Health and Social Care
• .

Expected salary

£12.21 per hour

Location

Aldershot, Hampshire

Job date

Fri, 08 Aug 2025 23:19:42 GMT

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