Medical Receptionist

Job title:

Medical Receptionist

Company:

NHS

Job description

Huntcliff Surgery is looking for a Receptionist to join our existing team, who needs to be a reliable, motivated team player with excellent telephone and face to face communication skills.We are open from 8am to 6pm, Monday to Friday and flexibility is essential as you will be required to work between these hours to meet the needs of the business and cover colleagues when required.Previous experience would be an advantage but not essential as full training will be given.Main duties of the jobMain duties of the jobWe are looking for someone who enjoys interacting with and helping others. In this role you will be answering telephone, face to face or online queries, finding out what the needs of the patients are and how the GP practice can best help them.This role is busy and diverse and we are looking for candidates who would thrive in these situations.We are looking for people with good IT skills including using email and Word.We use the EMIS clinical system for appointments which you will be trained to useAbout usOverview of your organisationHuntcliff surgery is a growing practice with over 10,000 patients.We have a large, friendly team of Receptionist/ Administrative staff who support a diverse clinical team of GPs, Nurse Practitioners, Nurses and Health Care AssistantsOur Practices main objective is ensuring that our patients receive the optimum level of care available.Our Mission Statement is”to accommodate the needs of our patients while promoting self-reliance. There is an emphasis on the prevention of illness while maintaining the traditional values of family medicine. We hope to provide a friendly personalised service.”DetailsDate posted16 May 2025Pay schemeOtherSalary£12.36 an hourContractPermanentWorking patternFull-timeReference numberA0294-25-0001Job locations18 Bath StreetSaltburn-by-the-SeaClevelandTS12 1BJJob descriptionJob responsibilitiesJob summaryTo be responsible for undertaking a wide range of reception duties and the provision of general support to the multidisciplinary team. Duties can include but are not limited to, greeting and directing patients face to face or via telephone, effective use of the appointment system, booking appointments, processing of information and assisting patients as required. To act as the central point of contact for patients, the distribution of information, messages and enquiries for the clinical team, liaising with multidisciplinary team members and external agencies such as secondary care and community service providers.Applicants must be educated to GCSE level or equivalent and have experience of working with the general public. The successful candidate must have excellent communication skills (written and oral), strong IT skills, effective time management (planning and organising), ability to work as a team member and autonomously.Must be flexible to work outside of core office hours and be prepared to have an Enhanced Disclosure and Barring Check (DBS)ExperienceEssential criteriaExperience of working with the general publicDesirable criteriaExperience of working in primary care. Experience of working in a GP practice. Experience of administrative duties.Personal QualitiesEssential criteriaPolite and confident Flexible and cooperative Motivated Forward thinker High levels of integrity and loyalty Sensitive and empathetic in distressing situations Ability to work under pressureQualificationsEssential criteriaApplicants must be educated to GCSE level or equivalent.Desirable criteriaGCSE Mathematics or English at Grade C or above AMSPAR Receptionists Qualificiation NVQ Level 2 in Health and Social CareOther RequirementsEssential criteriaFlexibility to work outside of core office hours Disclosure Barring Service (DBS) checkSkillsEssential criteriaEffective time management (Planning & Organising) Ability to work as a team member and autonomously Good interpersonal skills Problem solving & analytical skills Ability to follow policy and procedure Excellent communication skills (written and oral) Strong IT skillsDesirable criteriaEMIS clinical systemJob descriptionJob responsibilitiesJob summaryTo be responsible for undertaking a wide range of reception duties and the provision of general support to the multidisciplinary team. Duties can include but are not limited to, greeting and directing patients face to face or via telephone, effective use of the appointment system, booking appointments, processing of information and assisting patients as required. To act as the central point of contact for patients, the distribution of information, messages and enquiries for the clinical team, liaising with multidisciplinary team members and external agencies such as secondary care and community service providers.Applicants must be educated to GCSE level or equivalent and have experience of working with the general public. The successful candidate must have excellent communication skills (written and oral), strong IT skills, effective time management (planning and organising), ability to work as a team member and autonomously.Must be flexible to work outside of core office hours and be prepared to have an Enhanced Disclosure and Barring Check (DBS)ExperienceEssential criteriaExperience of working with the general publicDesirable criteriaExperience of working in primary care. Experience of working in a GP practice. Experience of administrative duties.Personal QualitiesEssential criteriaPolite and confident Flexible and cooperative Motivated Forward thinker High levels of integrity and loyalty Sensitive and empathetic in distressing situations Ability to work under pressureQualificationsEssential criteriaApplicants must be educated to GCSE level or equivalent.Desirable criteriaGCSE Mathematics or English at Grade C or above AMSPAR Receptionists Qualificiation NVQ Level 2 in Health and Social CareOther RequirementsEssential criteriaFlexibility to work outside of core office hours Disclosure Barring Service (DBS) checkSkillsEssential criteriaEffective time management (Planning & Organising) Ability to work as a team member and autonomously Good interpersonal skills Problem solving & analytical skills Ability to follow policy and procedure Excellent communication skills (written and oral) Strong IT skillsDesirable criteriaEMIS clinical systemPerson SpecificationQualificationsEssential

• Applicants must be educated to GCSE level grade A to C or equivalent.

Desirable

• NVQ in Business Administration

ExperienceEssential

• Experience of working with the general public

Desirable

• Experience of working in a health and social care setting
• Experience of working in a GP Practice
• Experience of administrative duties

SkillsEssential

• Effective time management (Planning & Organising)
• Ability to work as a team member and autonomously
• Excellent interpersonal skills
• Problem solving & analytical skills
• Ability to follow policy and procedure
• Strong IT skills

Desirable

• EMIS clinical system

Other RequirementsEssential

• Flexibility to work outside of core office hours
• Disclosure Barring Service (DBS) check

Person SpecificationQualificationsEssential

• Applicants must be educated to GCSE level grade A to C or equivalent.

Desirable

• NVQ in Business Administration

ExperienceEssential

• Experience of working with the general public

Desirable

• Experience of working in a health and social care setting
• Experience of working in a GP Practice
• Experience of administrative duties

SkillsEssential

• Effective time management (Planning & Organising)
• Ability to work as a team member and autonomously
• Excellent interpersonal skills
• Problem solving & analytical skills
• Ability to follow policy and procedure
• Strong IT skills

Desirable

• EMIS clinical system

Other RequirementsEssential

• Flexibility to work outside of core office hours
• Disclosure Barring Service (DBS) check

Expected salary

£12.36 per hour

Location

Saltburn-by-the-Sea, North Yorkshire

Job date

Sun, 18 May 2025 05:19:31 GMT

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