Medical Receptionist / Administrator

Job title:

Medical Receptionist / Administrator

Company:

NHS

Job description

An exciting opportunity has arisen for a motivated individual to join our busy GP Practice’s, New Seaham Medical Group and Blackhall & Peterlee Practice.We are open Monday-Friday 08:00-18:00 each week and have extended access on an Monday evening until 8pm and Thursday Morning from 7am.Main duties of the jobOur Ideal Candidate will have experience of primary care including our clinical system (SystmOne) and all Microsoft packages however training will be given. We are looking for an enthusiastic committed individual to join our team and provide excellent communication and interpersonal skills.The Main Duties of the job will be:

• Ensure an effective and efficient service is provided to patients and other visitors to the practice.
• Care Navigating Patients to appropriate health care professionals and booking appointments
• Provide general assistance to the practice team, both clinical and non clinical
• Front Desk Reception cover
• Undertake all clerical, reception and administration duties applicable to the medical practice

About usWe are an ever growing enthusiastic team that thrive to give the best patient care. Our Team consists of 4 GP Partners, Salaried GP’s, Practice Managers, Practice Nurses, Pharmacists, Health Care Assistants, Advanced Nurse Practitioners, Care Coordinators, Social Prescribing Link Workers and a large Administration team.DetailsDate posted14 July 2025Pay schemeOtherSalaryDepending on experienceContractPermanentWorking patternFull-time, Part-timeReference numberA2817-25-0002Job locationsEastdene RoadEastleaSeahamDurhamSR7 8DYBlackhall & Peterlee PracticeHesleden RoadBlackhall CollieryHartlepoolClevelandTS27 4LQPeterlee HospitalO’neill DrivePeterleeCounty DurhamSR8 5UQJob descriptionJob responsibilitiesEnsure an effective and efficient reception service is provided to patients and any other visitors to the Practice.Deal with all general enquiries from patients, explain procedures and make new and follow-up appointments.Receive and make telephone calls as required. Take messages, ensuring accuracy of detail and prompt appropriate delivery.Action repeat prescription requests and ensure that they are ready for collection by the patient/pharmacy within 48 hours, in line with practice protocol.Act on clinicians requests for further information/patient contact information etc. ensuring completion of all associated requests.Advise patients of relevant charges for private (non-General Medical Services) services, accept payment and issue receipts for sameProcess incoming and outgoing mail according to practice protocols.Record actions taken in patient record where appropriate or in accordance with practice protocolsAccepting new registrations/temporary residents/immediately necessary forms and completion of necessary actionsCare Navigate patients to the correct services ensuring the patients receive the correct and most effective care for their needs Job descriptionJob responsibilitiesEnsure an effective and efficient reception service is provided to patients and any other visitors to the Practice.Deal with all general enquiries from patients, explain procedures and make new and follow-up appointments.Receive and make telephone calls as required. Take messages, ensuring accuracy of detail and prompt appropriate delivery.Action repeat prescription requests and ensure that they are ready for collection by the patient/pharmacy within 48 hours, in line with practice protocol.Act on clinicians requests for further information/patient contact information etc. ensuring completion of all associated requests.Advise patients of relevant charges for private (non-General Medical Services) services, accept payment and issue receipts for sameProcess incoming and outgoing mail according to practice protocols.Record actions taken in patient record where appropriate or in accordance with practice protocolsAccepting new registrations/temporary residents/immediately necessary forms and completion of necessary actionsCare Navigate patients to the correct services ensuring the patients receive the correct and most effective care for their needsPerson SpecificationExperienceEssential

• Experience of working within a team
• Experience of forward facing customer care role

Desirable

• Experience of working in a Primary Care or NHS setting
• Experience of using SystmOne Clinical System

QualificationsEssential

• GCSE English and Maths or Equivalent
• NVQ Level 2 or Above relative to Administration
• Driving Licence

Person SpecificationExperienceEssential

• Experience of working within a team
• Experience of forward facing customer care role

Desirable

• Experience of working in a Primary Care or NHS setting
• Experience of using SystmOne Clinical System

QualificationsEssential

• GCSE English and Maths or Equivalent
• NVQ Level 2 or Above relative to Administration
• Driving Licence

Expected salary

Location

County Durham

Job date

Wed, 16 Jul 2025 23:50:47 GMT

To help us track our recruitment effort, please indicate in your email/cover letter where (vacanciesin.eu) you saw this job posting.