Job title:
Medical Secretary
Company:
NHS
Job description
Queens Park Medical Centre is a busy GP practice based in Stockton-on-Tees. An opportunity has arisen for a Medical Secretary to join our friendly team.Hours are negotiable.Main duties of the jobThe successful candidate will be an integral part of an efficient secretarial team who provide support for our team of GPs and Health Professionals.The ability to work under pressure whilst remaining calm is essential, whilst also using your own judgement, resourcefulness and common sense.Facilitating effective communication between patients, members of the primary healthcare team, secondary care and other associated healthcare agencies is an essential part of this role.About usWe are a large, busy practice with 18,700 patients. We have 10 GPs, 4 Nurse Practitioners, a practice Pharmacist, 5 Practice Nurses, 4 HCAs, a wide range of PCN staff and a superb group of highly committed and enthusiastic administrative and reception staff.We are proud to offer a friendly and welcoming environment providing excellent healthcare to the residents of Stockton-on-Tees.The work is fast paced and challenging but is rewarding, and you will be part of a great team.Date posted10 January 2025Pay schemeOtherSalaryDepending on experienceContractPermanentWorking patternFull-time, Part-timeReference numberA4518-25-0000Job locationsFarrer StreetStockton-on-TeesTS18 2AWJob descriptionJob responsibilities
- Type referral letters and medical reports, utilising both copy typing and audio typing skills
- Ensure all work is accurate and completed in a timely manner
- Maintain confidentiality at all times
- Effectively liaise with Practice, Primary Care Organisations, patients and other external organisations to assist promptly with the resolution and administration of queries
- Create referrals using the NHS e-referral system
- Book hospital appointments for patients using the NHS e-referral system
- Arrange urgent referral appointments
- Check systems for referral rejections and appointments made
- Ensure mail is signed ready for posting at the appropriate time
- Monitor and check tasks and work flows to ensure urgent and two week wait referral are received and appointments made
- Send invoices to insurance companies, monitor payments and chase unpaid invoices
- Communicate effectively with the secretarial team to ensure policies and procedures are kept up to date
- Keep directories and data bases up to date to ensure an efficient work flow
- Photocopying
- Attend meetings when required
- To work safely at all times in accordance with legislation and Practice policies and procedures
- Be flexible both in the availability and being able to cover for colleagues absent from work due to annual leave or sickness
- Any other reasonable duties requested by the Practice Manager or GP
Job descriptionJob responsibilities
- Type referral letters and medical reports, utilising both copy typing and audio typing skills
- Ensure all work is accurate and completed in a timely manner
- Maintain confidentiality at all times
- Effectively liaise with Practice, Primary Care Organisations, patients and other external organisations to assist promptly with the resolution and administration of queries
- Create referrals using the NHS e-referral system
- Book hospital appointments for patients using the NHS e-referral system
- Arrange urgent referral appointments
- Check systems for referral rejections and appointments made
- Ensure mail is signed ready for posting at the appropriate time
- Monitor and check tasks and work flows to ensure urgent and two week wait referral are received and appointments made
- Send invoices to insurance companies, monitor payments and chase unpaid invoices
- Communicate effectively with the secretarial team to ensure policies and procedures are kept up to date
- Keep directories and data bases up to date to ensure an efficient work flow
- Photocopying
- Attend meetings when required
- To work safely at all times in accordance with legislation and Practice policies and procedures
- Be flexible both in the availability and being able to cover for colleagues absent from work due to annual leave or sickness
- Any other reasonable duties requested by the Practice Manager or GP
Person SpecificationQualificationsEssential
- Education to GCSE level or equivalent
Desirable
ExperienceEssential
- Experience of working with patients/public
Desirable
- Experience of working in a NHS setting
- Experience of working in General Practice
- Knowledge of SystmOne
Personal and professional attributesEssential
- Organised and able to prioritise workloads
- Flexibility, commitment and adaptability
- Excellent written and verbal communication skills
- Ability to work for the benefit of the team
- Able to use own initiative
- Able to work with minimal supervision following set procedures
- Attention to detail
Desirable
- Knowledge of medical terminology
Person SpecificationQualificationsEssential
- Education to GCSE level or equivalent
Desirable
ExperienceEssential
- Experience of working with patients/public
Desirable
- Experience of working in a NHS setting
- Experience of working in General Practice
- Knowledge of SystmOne
Personal and professional attributesEssential
- Organised and able to prioritise workloads
- Flexibility, commitment and adaptability
- Excellent written and verbal communication skills
- Ability to work for the benefit of the team
- Able to use own initiative
- Able to work with minimal supervision following set procedures
- Attention to detail
Desirable
- Knowledge of medical terminology
Expected salary
Location
Stockton-on-Tees, County Durham
Job date
Sun, 12 Jan 2025 08:48:56 GMT
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