New Balance NA / Customer Support with High Level of English (Night Shift 25hrs)

Job title:

New Balance NA / Customer Support with High Level of English (Night Shift 25hrs)

Company:

CPM International

Job description

Who We AreCPM International is a global leader in customer service, sales, and technical support solutions. With a presence in over 30 countries, we provide multilingual support tailored to diverse markets. We celebrate diversity and foster an inclusive workplace where you can be your authentic self.Our ClientNew Balance: Born to Move – New Balance believes in the power of movement and is dedicated to creating innovative products that seamlessly blend function and fashion, performance and style. As a global team member, you’ll play a vital role in sharing these values with customers worldwide.We are seeking exceptional individuals to join our team. Immerse yourself in the New Balance brand and deliver a world-class customer experience.What’s your Mission?

• Collaborate effectively: Work collaboratively with consumers to address product information requests and resolve inquiries skillfully and professionally.
• Customer-centric approach: Empathize with customer needs, analyse their issues, and provide personalized solutions.
• Omnichannel support: Deliver seamless customer service across multiple channels, including phone, email, chat, and social media.
• Product expertise: Develop a deep understanding of our client’s products and services.
• Become a New Balance expert: Gain in-depth knowledge of the New Balance brand and its offerings.
• Brand advocacy: Embody our company values and act as a brand ambassador in all interactions.

RequirementsYour Experience, Our Future

• Excellent Communication: Fluent in English with exceptional grammar and spelling.
• Customer-Centric Approach: A genuine passion for delivering outstanding customer service, with the ability to handle sensitive calls with empathy and understanding.
• Strong Administrative & Analytical Skills: Proven ability to manage administrative tasks efficiently and accurately with a keen eye for detail.
• Proactive Problem-Solving: A professional and proactive approach to identifying and resolving customer issues effectively.

BenefitsYour Benefits Package

• Start Date: 31st of January
• Contract: Temporary (3-month contract with 1-month probation period)
• Position: Customer Support Agent
• Hours: 25 h/week
• Work Schedule: Monday to Friday from 10:00pm to 3:00am
• Salary: €11.538,46 gross per year
• Holidays: 24 calendar days / 2 accrued days per month
• Work Model: Hybrid (4 days per month at the office)
• Training: 2 weeks of office based training, Monday to Friday from 3:00pm to 10:00pm
• Office Location: Barcelona (La Sagrera)

Additional Perks:

• Career Growth: Ongoing training and development.
• Well-being Support: Confidential counselling and resources.
• Perks & Discounts: Exclusive offers and rewards.
• Health Benefits: Discounted health insurance.
• Skill Development: LinkedIn learning and certifications.
• Referral Program: Bring a friend and get a referral bonus.

Let’s chat about your future at CPM International!

Expected salary

€11538.46 per year

Location

Barcelona

Job date

Fri, 17 Jan 2025 23:19:47 GMT

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