Night Auditor (Portiere Notturno)

Job title:

Night Auditor (Portiere Notturno)

Company:

Armani Hotel Milano

Job description

An exciting opportunity has arisen for a Night Auditor role at Armani Hotel Milano.
The ideal candidate is passionate for the hospitality business and willing to provide authentic, luxury experiences in this world-renowned destination to our guests, demonstrating care, confidence, curiosity and community.
The Night Auditor reports to the Lifestyle Manager.Main duties and responsibilities:

• Deal with all Front Office operations (check in – check out – escorting – cashier operations – guests’ care) according to Company policies, procedures and compliance with our code of conduct.
• Daily closure, cashier check for all hotel venues, accounting reports, posting control, providing data to statistics and local government institutions.
• Assist with all guest’s requests.
• Handle emergencies according to procedures.
• LQA and Forbes standard knowledge is a plus

Requirements:

• Effective communication: Communicate clearly and in an appropriate manner (both verbally and non-verbally) that positively impacts the guests, the business and Armani Hotel. Use and interpret non-verbal behaviors to enhance understanding.
• Emotional intelligence: Demonstrate sensitivity to the needs and emotions of guests and colleagues and adjust the style to them. Manage own emotions in challenging situations.
• Collaboration: Be able and willing to work as a team player. Share information and skills and actively seek and provide feedback.
• Drive results: Provide genuine and consistent high levels of service by anticipating and exceeding expectations of guests and colleagues. Demonstrate a can-do attitude. Demonstrate a sense of urgency and take ownership of own tasks and responsibilities.
• Adaptability: Identify when a different approach is needed and offer solutions. Try and adopt new ways of doing things. Understand and demonstrate thinking before acting.
• Global perspective: Be curious and respectful of all cultures and looks to learn from them. Treat each other with respect and inclusiveness regardless of position, level or background.

We require:

• Fluent in English and Italian. A third language preferred
• Previous experience in similar and/or related fields in a 5* Hotel.
• Previous work experience in the same position in 4/5 stars hotels.
• Knowledge of hotel management software Opera

Applicants must have legal authorization to work in EuropeTutti i CV devono essere inviati comprensivi di autorizzazione al trattamento dei dati personali in conformità al Regolamento UE n. 2016/679 – GDPR e saranno utilizzati esclusivamente per la selezione in corso.
L’offerta di lavoro si intende riferita ad entrambi i sessi secondo il disposto delle leggi 903/77 e 125/91.

Expected salary

Location

Milano

Job date

Wed, 06 Aug 2025 05:05:19 GMT

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