Night Service Manager

Job title:

Night Service Manager

Company:

Radisson

Job description

Company DescriptionRadisson Hotel Group is one of the world’s largest hotel groups with ten distinctive hotel brands, and more than 1,460 hotels in operation and under development in 95+ countries. The Group’s overarching brand promise is Every Moment Matters with a signature Yes I Can! service ethos.People are at the core of our business success and future. Our people are true Moment Makers and together we bring the culture, spirit, environment and opportunities that empower you to be your best, every day, everywhere, every time. Together, we make Every Moment Matter.Job DescriptionNot a normal 9-5’er? Escape the ordinary and say Yes I Can! Can you be our guests’ superhero during the night, taking charge and ensuring everything runs smoothly? If so, why not come and join us at the Radisson Blu Scandinavia Hotel in Copenhagen!As the Night Service Manager, you will be part of a team that is passionate about delivering exceptional service. The Night Service Managers are responsible for overseeing the hotel during the night, ensuring that all operations are handled efficiently and that guests receive the highest level of service.Whilst most guests are counting sheep, you’ll be counting the day’s figures, welcoming night owls with a warm smile, and maintaining an upbeat Yes I Can! Attitude. You’ll take charge of the hotel during the night, ensuring that all aspects of the night shift run smoothly.Key Responsibilities of the Night Service Manager:

• Oversees the prompt and courteous check-in and check-out of guests.
• Takes responsibility for the safety and security of guests and staff during the night shift.
• Handles
• Works as part of a team that maximizes guest satisfaction and comfort, delivering a positive and timely response to guest inquiries and problem resolution.
• Arranges for special services requested by the guest.
• Addresses guest concerns with professionalism, ensuring prompt solutions and enhancing their overall experience.
• Performs various administrative tasks and ensures that all night audit procedures are completed accurately.

Qualifications

• Excellent team player with strong communication skills, you will have a passion for delivering a great customer experience.
• Likes working night hours
• Experience in Front Office/Reception or previous supervisor role is beneficial
• Hands-on approach with a can-do work style.
• Commitment to delivering exceptional guest service with a passion for the hospitality industry.
• Experience working with IT systems on various platforms.
• Strong communication skills.
• Fluent in English.
• Eye for detail and ability to remain calm under pressure.
• Ability to take charge and ensure guest safety and security during the night shift.

If your body clock can take it, say Yes I Can! because this is the job for you! Come join us and Make Every Moment Matter!Additional InformationFull-time position, Night shift hours are 22:45-07:30, 151,67 hours per month/140 hours per 4 weeks.We will be reviewing applications and conducting interviews on an ongoing basis, and the position may be filled before the application deadline – so we encourage you to apply as soon as possibleWhy Join Radisson Hotel Group?Live the Magic of Hospitality – Be part of a team that creates exceptional experiences and memorable moments every day. Let your Yes I Can! spirit shine as you bring hospitality to life.Build a Great Career – No matter your background or experience, we invest in your growth, learning, and career development – helping you reach your full potential.Experience the Team Spirit – Join a workplace that’s inclusive, fun, and meaningful. We celebrate diversity, support one another, and foster a sense of belonging through our Employee Resource Groups and inclusion initiatives.Lead with Your Ambition – Your ideas, passion, and drive matter! We empower you to make a difference – in hospitality, your community and beyond.Enjoy Global & Local Perks – No matter where you’re located, you’ll enjoy exclusive global benefits – like special hotel rates for you and your loved ones at our hotels worldwide. Plus, you’ll have access to local perks and rewards tailored to your country, making your experience even more rewarding!Join us in shaping the future of hospitality! If you’re ready to bring your talent, energy, and passion, we’d love to hear from you.Apply now and let’s make every moment matter.We welcome applicants from all backgrounds, abilities, and experiences. If you need any adjustments during the application process, please let us know.

Expected salary

Location

København

Job date

Wed, 23 Jul 2025 22:46:42 GMT

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