Onboarding Manager (Rail Project)

Job title:

Onboarding Manager (Rail Project)

Company:

Turner & Townsend

Job description

Company DescriptionFrom the inception of a project through to completion and beyond, Turner & Townsend help to deliver the outcomes that matter through transformational programmes covering the full spectrum of consultancy, project delivery and post-project operations.With offices located globally, you’re never far away from our services. Working from 113 offices in 46 countries, we make the difference to projects across the real estate, infrastructure and natural resources sectors worldwide.At Turner & Townsend we’re passionate about making the difference. That means delivering better outcomes for our clients, helping our people to realize their potential, and doing our part to create a prosperous society.Every day we help our major global clients deliver ambitious and highly technical projects, in over 130 countries worldwide.Our team is dynamic, innovative and client-focused, supported by an inclusive and fun company culture. Our clients value our proactive approach, depth of expertise, integrity and the quality we deliver. As a result, our people get to enjoy working on some of the most exciting projects in the world.Job DescriptionThe Onboarding Manager will oversee the efficient onboarding and offboarding of a large number of consultant client and consultant staff within an integrated team across various geographical locations for this large-scale infrastructure project. They will ensure new team members are seamlessly integrated, receive the necessary training, and have access to the required hardware, facilities, and systems. Additionally, they will align new resources with the project’s goals and culture of collaboration and trust, ensuring they are prepared to contribute effectively. The role holder shall further lead the monitoring of the onboarding processes and its impact on the Client Partner’s performance.The Onboarding Manager shall ensure the requirements of the Client Partner Services Contract, including all terms and conditions are being adhered to and service obligations are fulfilled in line with the client’s requirements. They will, in collaboration with the client’s Directorate and under the leadership of Client Partner’s Mobilisation Manager ensure that appropriate internal structures are put in place to effectively onboard and offboard the required resources to facilitate the delivery of the Client Partner Services Contract to the satisfaction of the client.Principal responsibilities of the role:

• Oversee the day-to-day onboarding and offboarding of resources from multiple Consultants working in partnership to deliver the Client Partner services and ensure the ongoing and seamless delivery of these services.
• Take ownership of developing the project team member onboarding experience to make them effective from the outset.
• Lead in encouraging a high performing culture from the first day
• Build and maintain positive relationships with project stakeholders, including clients, contractors, and internal teams.
• Implement a system of continuous improvement whereby the on/offboarding processes can be scaled up and down to meet the growing demands of the Client organisation
• Develop technical solutions and workflows to on/offboarding processes and lead multidisciplinary teams to design and implement these processes
• Provide guidance and training to teams and stakeholders as part of the onboarding process
• Ensure compliance with contract management standards, contractual terms and conditions including reporting requirements, as well as legal, regulatory, and client policies and procedures, in the execution of the contract administration activities for the Client Partner Services Contract.
• Attend and assist in preparation of any early warning or other meetings required by the Client Partner Services Contract.
• Prepare and review Onboarding material including handbooks, presentations and training
• Track contract performance against the KPIs in the Client Partner Services Contract and analyse data to identify areas for improvement. Where required, assist in setting up key contractual performance indicators and in the monitoring of same to aide in contract performance management.
• Interface with the Client Partner commercial team to ensure accurate data on deployed resources is utilised in the payment application process ensuring that any payments due reflects true cost of works in accordance with the contract.
• Identify and mitigate any risks associated with the effective onboarding and offboarding of Client Partner resources.
• Oversee the development, implementation, and maintenance of procedures, processes and systems to ensure compliance with the NEC 4 contract framework, assuming responsibility for the following:

• Management of large data sets relating to Client Partner resources
• Keeping records of risks and possible impacts thereof
• Managing change throughout the process
• Maintaining a Mobilisation Plan and Demobilisation Plan
• Assist in the management of any disputes that arises under the Client Partner Services Contract, ensuring that they are resolved in an efficient manner to ensure the seamless and continuous delivery of service.

Qualifications

• 7+ years’ experience within major capital programs with experience working on metro rail projects or projects of a similar scale and complexity
• Further demonstrated experience / knowledge of the following is required:

• Providing strategic leadership and direction within a large and complex organisation
• Developing and implementing new processes within a large organisation
• Administrating contracts at a senior level
• Establishing, implementing, and monitoring key performance indicators for partner organisation
• Dealing with bespoke NEC terms of conditions
• Developing successful relationships that benefits programme performance and delivery metrics
• Driving best practice in technical activities, processes, policies, and standards
• Understanding and managing design and delivery requirements of technically complex projects in the architectural / engineering / construction sectors
• Dealing with a range of stakeholders at all levels across the organisation influencing the improvement of process and providing guidance to support project delivery and reporting

Additionally, the Onboarding Manager will be required to possess the following skills:

• Ability to work within multi-disciplinary functions and teams while ensuring that all onboarding management related tasks are conducted in a timely and accurate manner
• Ability to operate and execute effectively in a dynamic, fast-paced environment with multiple priorities and challenging deadlines
• Strong ability managing relationships, at executive and operational levels
• Ability to drive team participation and high performance
• Excellent written and verbal communication skills with strong analytical ability
• Strong team leadership skills with an ability to influence to drive effective design decision making
• Strong ability to multitask, prioritize, and work well under pressure to meet established deadlines
• Well-developed interpersonal and communication skills along with high personal motivation and energy
• Ability to develop long term relationships with all team members, and effectively balance people and processes

Formal Education Qualifications

• Minimum Level 8 degree (or equivalent) in relevant subject area e.g., project management, engineering, supply chain, procurement, quantity surveying, business, or related disciple
• Level 9 Masters in relevant field would be advantageous (or equivalent masters)

Additional InformationWhat we offer you:

• Full time
• Competitive remuneration and attractive range of benefits
• 8% Pension
• 25 days Annual leave (23 days + 2 company days)
• Opportunity to work on impactful and innovative projects
• Career development opportunities both in Ireland and globally
• Opportunity to work with a diverse group of talented and collaborative colleagues

Additional InformationOur inspired people share our vision and mission. We provide a great place to work, where each person has the opportunity and voice to affect change.We want our people to succeed both in work and life. To support this we promote a healthy, productive and flexible working environment that respects work-life balance.Turner & Townsend is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and actively encourage applications from all sectors of the community.Please find out more about us at#LI-SF1SOX control responsibilities may be part of this role, which are to be adhered to where applicable.Join our social media conversations for more information about Turner & Townsend and our exciting future projects:It is strictly against Turner & Townsend policy for candidates to pay any fee in relation to our recruitment process. No recruitment agency working with Turner & Townsend will ask candidates to pay a fee at any time.Any unsolicited resumes/CVs submitted through our website or to Turner & Townsend personal e-mail accounts, are considered property of Turner & Townsend and are not subject to payment of agency fees. In order to be an authorised Recruitment Agency/Search Firm for Turner & Townsend, there must be a formal written agreement in place and the agency must be invited, by the Recruitment Team, to submit candidates for review.Join our social media conversations for more information about Turner & Townsend and our exciting future projects:It is strictly against Turner & Townsend policy for candidates to pay any fee in relation to our recruitment process. No recruitment agency working with Turner & Townsend will ask candidates to pay a fee at any time.Any unsolicited resumes/CVs submitted through our website or to Turner & Townsend personal e-mail accounts, are considered property of Turner & Townsend and are not subject to payment of agency fees. In order to be an authorised Recruitment Agency/Search Firm for Turner & Townsend, there must be a formal written agreement in place and the agency must be invited, by the Recruitment Team, to submit candidates for review.

Expected salary

Location

Dublin

Job date

Sat, 25 Jan 2025 23:02:52 GMT

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