Operational Manager

Job title:

Operational Manager

Company:

IKEA

Job description

Operational Manager“You care about making a positive impact in the world. You understand greatness requires thinking differently. An inclusive and accepting work environment is important to you.A job at IKEA is so much more than home furnishings. Together, we work to make a better everyday life for the many. It’s the perfect fit if you want to contribute, grow, and share. Join the team and start a better life for yourself.”LocationCagliariEmployment typeFull Time PermanentDepartmentLogistics & Supply ChainDeadline2025-02-12Mobility supportDomestic & InternationalYou already applied for this job.Candidate profile (text) – Default language PURPOSE OF THE JOBFor our next opening store in Cagliari we are looking for someone able to lead, develop and inspire operational team (including Logistics, Customer Relations and Food area) to ensure an overall customer easy buying process. To secure efficient processes throughout the stores. To lead and manage IKEA Food. Accountable for overall availability, quality of basics operations and receive payment process. Secure a consistent maintenance of the home furnishing feeling throughout the store. To be an active partner in the Commercial and Business planning process.YOUR RESPONSABILITIES:

• Lead the leaders in the Store Operational Block to achieve a customer successful mechanical sales system.
• Secure long term capacity in the store, re. goods, Food, non sales areas also through governance of the quality of the stock.
• To guarantee IKEA Brand, ensuring that the Store Operational Block works in compliance with the IKEA Code of Conduct, internal IKEA regulations and local legislation related to health, safety and security and the environment.
• Secure an efficient store goods flow process and work with the supply chain as well as the store commercial block to secure the highest goods availability for customers at all times at the lowest possible cost.
• Secure a tasty, healthy, safe, efficient and profitable IKEA Food service for customers and coworkers. I am accountable for ensuring the implementation of HACCP, the Finance and Admin manuals as well as ASR rules and guidelines.
• Secure a customer friendly and cost effective execution of the receive payment process.
• Secure a high level of stock accuracy throughout the store (furniture and food).
• Maintain a high level of home furnishing feeling throughout the store, keeping up basics both in sales and non sales area.
• Identify, recruit, and develop the talent and potential in the stores.
• Guarantees a seamless shopping experience process in a continuous improvement mode through a high level of Basics in Sales Support Area.

Key responsibilities (title) What you’ll need to haveKey responsibilities (text) WHAT YOU’LL NEED TO HAVE

• Minimum of 5 years in a leading role in a multinational context within the Retail Mass Market or Operational, Logistics and Supply Chain sector
• Strong focus on Customer Satisfaction and ability to drive operations with efficiency and speed ensuring at the same time a high level of service
• Ability to set budget, implement action plans and follow up cost and KPI to steer the business.
• Process Improvement Process based on analytical and numerical skills.
• Understand sales steering and how to optimise store capacity and secure availability.
• Experienced in managing, inspiring, leading and developing people and creative processes in a changing environment and a proven record of strong and successful leadership.
• Solid experience of planning and execution of business process and implementation of working method.
• Ability to guide and inspire Process Improvement Process iniatiatives.
• Analytical and numerical skills including managing of Cost and budget over a number of years.
• Communicate confidently and clearly in Italian and in English.

Let´s connect WORKING WITH US HAS ITS REWARDSBeing part of the IKEA team has many benefits. You’ll be part of an inclusive culture, driven by values and your growth will be guided by structured HR processes.As part of the team you’ll have access to:

• Structured HR processes to support you in your growth (onboarding, training, coaching sessions, internal recruitment opportunities, etc)

• Wellbeing Offering, including an Employee Assistance Program (EAP) that provides you with immediate and confidential support for any concerns related to your daily life

• Healthy and affordable food: you will have access to a corporate canteen and will be able to enjoy a complete meal for just over 1€

• Employee discount: 15% on the purchase of IKEA products for personal use

• IKEA Vouchers for the most important moments in your life (marriage, cohabitation, birth or adoption of a child)

• Corporate discounts: you’ll have access to portal dedicated to our co-workers to enjoy discounts for different activities such as travel, leisure, technology and more

• Bonuses: we believe that everyone’s contribution is needed to achieve (and exceed!) our goals. Every year all the co-workers can be rewarded for how we develop our business together

Local section (text) WE CARE FOR PEOPLEIt takes the diversity of thought, background, and culture to make a great idea a reality. We welcome candidates from all walks of life to join us, where we feel valued for our uniqueness and recognized for our diverse talents.Why you will love usFrom the deep forests in Sweden, we have spread our culture and values around the world. At the heart of our offer are our beautiful home-furnishing products and solutions, made with care for our planet, reaching millions of customers.At the heart of our business, are our wonderful co-workers representing diversity in all dimensions and passionate for life at home. We all contribute with our uniqueness and we want to grow and develop together.Our vision, “to create a better everyday life for the many people” inspires and guides us in everything we do. This is IKEA.What we all have in common

• Living our values
• Being your unique self, while respecting and including others
• A passion for home furnishing
• Performing & delivering while learning & developing
• Having fun!

Expected salary

Location

Cagliari

Job date

Fri, 31 Jan 2025 00:04:26 GMT

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