Operational Readiness Coordinator

Role OVO-View

Team: Operational Readiness

Salary banding: £35,000 – £45,000

Experience: Mid-level

Working pattern: Full-Time

Reporting to: Chelsea Burnett – Operational Readiness Lead

Sponsorship: Unfortunately we are unable to offer sponsorship for this role.

This role in 3 words: Collaboration. Rewarding. Ownership.

Top 3 qualities for this role: Proactive. Resilience. Problem Solving.

In the words of the team, you should leave your current role for this one because….

“Working in ops readiness gives you the exposure to multiple business areas. Within the team we are encouraged to take on new challenges and it is a safe place for us to do so. We also are highly encouraged to develop within the team with a clear development pathway to senior level available to us!”

Where you’ll work:

At OVO, we understand that a one size fits all approach doesn’t work for everyone. That’s why we created the OVO Way of Flexibility.

All our roles are hub based (Bristol, Glasgow or London), providing a dedicated space for collaboration, connection and teamwork. You’ll also have the flexibility to work from home.

Everyone belongs at OVO

At OVO, we are on a mission to solve one of humanity’s biggest challenges, the climate crisis. And we know it takes all of us to change the world. That’s why we need diverse people from all abilities, gender identities, ethnicities, ages, sexual orientations, life experiences and backgrounds to join us.

Teamworking for the planet

Everything we do here spins around Plan Zero. So, naturally, the team you’ll be joining plays a gigantic role in making that happen. Here’s how:

You’ll be working in the Operational Readiness team, within OVO Retail. You will be at the heart of enabling the transformation to a digital at scale, customer centric business with intelligent operations powered by unified, modern technology. You’ll champion customer excellence and be empowered to make a difference on a global scale through enabling our Plan Zero objectives.

This role in a nutshell:

We are looking for an experienced & creative Readiness Coordinator to join our supportive function within Operational Shared Services. You will have extensive experience of planning and designing complex projects and proactively monitoring progress, resolving issues and initiating appropriate corrective action. You’ll back this up with excellent stakeholder management and a genuine talent and a passion for problem solving.

Your key outcomes will be:

• Taking complete ownership of your workstream; delivering at speed but never compromising on quality
• Managing and building trusting relationships with stakeholders from entry-level to C-level
• Bringing together multiple business areas to ensure all aspects of the change is managed by all impacted areas
• Responsible for all project governance including risk management
• Business readiness and transition to a stable BAU environment
• Bringing the best of OVO’s wealth of talented individuals to mobilise highly effective delivery teams
• Working with the internal partners to test and implement new working practices, frameworks and techniques – shaping working practices, tooling and bringing best practice thinking into the team
• Bringing highly creative and new ideas forward

Within your first 6 months month you’ll:

• Have managed multiple complex projects across various business areas
• Be comfortable presenting to HOD level
• Know how to manage shrinkage allowances
• Be able to present priority decisions to key stakeholder

Systems: Jira G-suite (Sheets, Slides, Docs)

You’ll be a successful Ops Readiness Manager here at OVO if you…

• The ability to manage multiple complex projects end to end, selecting the most appropriate project management tools
• Experience of leadership across functional teams
• Outstanding communication skills, with extensive experience in influencing key project decisions with sponsors and stakeholders
• Strong facilitation and conflict resolution skills, specifically enabling stakeholders to align quickly around project objectives
• The ability to simplify complexity / readily identify opportunities and translate this into strategic decisions and recommendations
• Experience of and aptitude for working within a dynamic and rapidly changing environment
• A desire to champion and demonstrate continuous improvement through the project lifecycle
• The ability to meaningfully and appropriately challenge, but commit wholly once a decision is made
• The ability to time-manage and prioritise workload
• The tenacity to go that extra mile for your customer(s)
• A curious mindset – open to new possibilities and a desire to actively explore them
• A growth mindset with a passion for learning and continued development
• Experience in mentoring and coaching to develop colleagues
• Expert knowledge in Agile theory, principles and techniques, and experience with applying Agile to a variety of projects

Let’s talk about what’s in it for you

We’ll pay you between £35,000 and £45,000, depending on your specific skills and experience. If your expectations are a little different, have a chat with us!

We keep our pay ranges broad on purpose to give us, and you, flexibility to match your experience to our zero carbon mission.

You’ll be eligible for an on-target bonus of 15%. We have one OVO bonus plan that focuses on the collective performance of our people to deliver our Plan Zero goal. 

We also offer plenty of green benefits and progressive policies to help you feel like you belong at OVO…and there’s flex pay. It’s an extra 9% of your salary on top of your core pay to use as you like. You can take it as cash, add to your pension, or choose to spend it on a huge range of flex benefits.

Here’s a taster of what’s on offer: 

For starters, you’ll get 34 days of holiday (including bank holidays).

For your health

With benefits like a healthcare cash plan or private medical insurance depending on your career level, critical illness cover, life assurance, health assessments, and more

For your wellbeing

With gym membership, gadget, travel and cyber insurance, workplace ISA, will writing services, DNA testing, dental insurance, and more

For your lifestyle

With extra holiday buying, discount dining, culture cards, tech loans, and supporting your favourite charities with give-as-you-earn donations

For your home 

Get up to £300 off any OVO Energy plan (when you pay by Direct Debit), plus personal carbon offsetting and great discounts on smart thermostats and EV chargers

For your commute

Nab a great deal on ultra-low emission car leasing, plus our cycle to work scheme and public transport season ticket loans

Want to hear about our full range of flexible benefits and progressive people policies? Our People Team can tell you everything you need to know.

For your Belonging

To find better ways to support our people, we need to listen to each other’s experiences and find ways to build a truly inclusive and diverse workplace. As part of this, we have 8 Belonging Networks at OVO. Led by our people, for our people – so when you join OVO, you can play a part – big or small – with any of the Networks. It’s up to you.

Oh, and one last thing…

We’d be thrilled if you tick off all our boxes yet we also believe it’s just as important we tick off all of yours. And if you think you have most of what we’re looking for but not every single thing, go ahead and hit apply. We’d still love to hear from you! If you have any additional requirements, there’s a space to let us know on the application form; we want to make the process as easy and comfortable for you as possible..

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