Operations and Customer Care Specialist

Job title:

Operations and Customer Care Specialist

Company:

Dikton

Job description

Descrizione aziendaOur Client is a fast-growing company, operating in the biomedical sector.In order to bolster up the commercial scale-up process in Europe and globally, they are looking for an Operations and Customer Care Manager.PosizioneThe selected candidate will be responsible for customer management, support activities and up-sales for any authorised customers, The selected candidate will be responsible for customer management, support activities and up-sales for any authorised customers:

• Follow-up of current and potential Customers during the initial phases (such as pilots or trials) and before commercial deployment to make sure the test and validation campaigns the prospects carry out are successful until commercial deployment;
• Cooperate with the Product Management, Technical and Marketing teams for the development of technical and commercial solutions in line with customer needs;
• Coordinate all Customers related activities (onboarding, training, certification, follow-on and daily support) at the operational level once an Annual Software License and/or a Distribution Agreement is signed;
• Monitor the user experience to then identify up-sales opportunities and transfer it to Sales, as well as secure contract renewals by face to face meetings with Customers before license expiration or during life time cycle;
• Manage the CRM for all operational activities related to Customers support;
• Monitor the authorised distributor and logistician making sure any hardware and kit orders are delivered in due time and coordinate the RMA (Return and Maintenance Activities) on hardware and compliance with ROHS and WEEE regulation plus MD vigilance;
• Make sure that Customers and distributors comply with all company operating procedures.

RequisitiThe ideal Candidate meets the following requirements:

• Life science or healthcare academic background; Master’s degree in Neuropsychology would be considered a strong plus;
• Proven experience in the operation of end-to-end services to Enterprises and as a service operator, preferably in SaaS mode;
• Strong knowledge of highly technical, software and technological environments, products, services and requirements for development;
• Familiarity with the use of CRM tools;
• Fluency in both Italian and English; the knowledge of French is also preferable;
• Strong problem-solving skills and the ability to translate customer’s needs into concrete solutions.

Altre informazioni

• Location: Turin.

Expected salary

Location

Torino

Job date

Wed, 29 Jan 2025 00:45:29 GMT

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