Operations Lead – CAS

Job title:

Operations Lead – CAS

Company:

Practice Plus Group

Job description

Practice Plus Group are in search for astute Operations Lead to join their busy Clinical Assessment Service (CAS) in South West London. You will be supervising the operations based in South West London CAS including the supervision of the co-ordinators and operational assistants.You will support the Operations and Service Delivery Managers by ensuring the highest quality of service delivery for PPG patients, whilst maximising resource utilisation.. Alongside this you will ensure all sections of the service being supervised are CQC compliant.You will be actively monitoring, evaluating and reporting on service performance ensuring the business needs and National Quality Requirement (NQRs) are met. In tandem with the above you will be monitoring and evaluating the performance of staff by means of regular appraisals, audits, training and development activities necessary to provide a quality service.This is a full time role consisting of 37.5 hours per week based in our Putney office.50% of your weekly hours will be during evenings, weekends and bank holidays.This advert may be closed early due to high levels of applications.What you’ll be doing

• Responsible for recruitment, selection and induction including review of new Co-ordinators and Co-ordinator Assistants staff, including their ongoing training

• Line manage co-ordinators and co-ordinator assistants, in conjunction with PPG’s Human Resources Manager. This will include performance management, time-keeping, sickness/leave monitoring and advance adjustments to the rota and HR dashboard where necessary

• Ensuring operational staff fully understand the importance of their role in ensuring effective, efficient, caring and positive delivery of service to the patients

• To ensure National Quality Requirements are met in a cost-effective manner without compromise to quality

• To take ownership, review and action as appropriate the Assessment Pool performance and shift reports

• To be responsible for updating Adastra and communicate as appropriate with OOH staff, Operations Manager and Service Delivery Manager of any changes regarding practice.

• To ensure all updates internal and external to the service which are applicable to the OOH team and effectively communicated with team.

• To complete all breach reporting and provide weekly summaries to the London management team including plans on continuous improvement

• Carrying out monthly, quarterly and annual appraisals, specific staff role and policy audits on all staff being line managed

• Maintaining communication links between different Operational staff, managers, SDM and Medical Lead

What we’ll look for in you

• Excellent communication and IT skills

• High Level of people management skills

• Compassionate with ability to interact well with team members, patients and healthcare professionals

• Work effectively and accurately using Word, Excel and PowerPoint.

• Have an understanding of the confidential nature of the work

• Ability to work to deadlines and prioritise work load

• Handle difficult situations in a calm, effective and professional manner

• Appropriate use of Microsoft Outlook and NHS Net email accounts to communicate both internally and externally.

• Ability to work effectively alone and as a member of a team

LocationSouth West London OOHSpecialismNot SpecifiedAdvertising SalaryUp to £33,000Vacancy TypePermanentSchedule TypeFull TimeRewards & BenefitsFlexible workingPhysical and mental health supportRefer a friend schemeFree access to Reward Gateway discount schemeBlue Light Card, Boundless card and Costco membership eligibilityAward winning ED&I programmeTraining & DevelopmentTailored CPD training delivered via our bespoke Learning Management System.Extensive training courses accessible via Practice Plus Group Skills Academy.Great development and career progression opportunities.You get to know people over the weeks and months, and you can see them start to improve when they are having treatment…it’s really nice, you can make a difference and help someone overcome difficulties.

Expected salary

£25620 per year

Location

South West London

Job date

Fri, 21 Feb 2025 08:38:23 GMT

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