Organisation Development Coordinator

Durham University

Organisation Development Coordinator (
Job Number:
Grade 5:  £25,285 – £28,131 per annum
Fixed Term  Full Time
Contract Duration: 14 months
Contracted Hours per Week: 35
Closing Date
: 22-Mar-2023, 7:59:00 PM
Disclosure and Barring Service Requirement: Not Applicable. 

The University

At Durham University we are proud of our people.  A globally outstanding centre of educational excellence, a collegiate community of extraordinary people, a unique and historic setting – Durham is a university like no other.  Across the University we have a huge variety of roles and career opportunities, which together make us a large and successful community, which is a key hub of activity within our region and nationally.  Whether you are at the very start, middle or end of your career, there is a role for you. We believe everyone has their own unique skills to offer.  We would be thrilled if you would consider joining our thriving University.  Further information about the University can be found here

The Role and the Department

The OD department is part of the Human Resources directorate at Durham University and the work of the whole directorate underpins the requirements of the University People Strategy which states, “people are the most important asset of Durham University. Talent management within an international and highly competitive sector is vital for the institution’s long-term success and the successful delivery of the University strategy.” The OD team are responsible for ensuring that leaders, teams, and individuals are provided with the opportunities and resources to enhance their effectiveness and efficiency in line with this strategic intent.

The post holder will be responsible for coordinating the activities of the wide Organisation Development portfolio along managing an administrative hub. You will be required to work with colleagues across the institution to ensure the service functions effectively in meeting priorities, working in accordance with the University and Departmental policies and procedures. 

The post holder will be a brilliant communicator, have good time management skills and are strong at developing relationships.  A keen eye for detail, a focus on continuous improvement and the drive to get things done.

The Organisation Development Coordinator will work take day to day decisions and using their experience and initiative to decide on appropriate courses of action and resolve complex problems. They will possess excellent organisational and time management skills, display initiative and flexibility, and demonstrate a commitment to customer service excellence.

The Organisation Development team work on a hybrid basis with two days on campus.


Working at Durham  

A competitive salary is only one part of the many fantastic benefits you will receive if you join the University: you will also receive access to the following fantastic benefits: 

•    27 Days annual leave per year in addition to 8 public holidays and 4 customary days per year – a total of 39 days per year. 
•    No matter how you travel to work, we have you covered.  We have parking across campus, a cycle to work scheme which helps you to buy a bike and discount with local bus and train companies.
•    Lots of support for health and wellbeing including discounted membership for our state of the art sport and gym facilities and access to a 24-7 Employee Assistance Programme.
•    On site nursery is available and children’s clubs in the summer holidays.
•    Family friendly policies, including maternity and adoption leave, which are among the most generous in the higher education sector (and likely above and beyond many employers).
•    There is a genuine commitment to developing our colleagues professionally and personally.  There is a comprehensive range of development courses, apprenticeships and access to qualifications and routes to develop your career in the University.  All staff have dedicated annual time to concentrate on their personal development opportunities. 
•    The opportunity to take part in staff volunteering activities to make a difference in the local community
•    Discounts are available via our benefits portal including; money off at supermarkets, high street retailers, IT products such as Apple, the cinema and days out at various attractions. 
•    We offer generous pension schemes. 


Durham University is committed to equality, diversity and inclusion

Our collective aim is to create an open and inclusive environment where everyone can reach their full potential and we believe our staff should reflect the diversity of the global community in which we work.  As a University equality, diversity, and inclusion (EDI) are a key part of the University’s Strategy and a central part of everything we do.  We also live by our values and our Staff Code of Conduct.  At Durham we actively work towards providing an environment where our staff and students can study, work and live in a community which is supportive and inclusive. It’s important to us that all of our colleagues are aligned to both our values and commitment to EDI.

We welcome and encourage applications from members of groups who are under-represented in our work force including people with disabilities, women and black, Asian and minority ethnic communities.  If you have taken time out of your career, and you feel it relevant, let us know about it in your application.  If you are a candidate with a disability, we are committed to ensuring fair treatment throughout the recruitment process. We will make adjustments to support the interview process wherever it is reasonable to do so and, where successful, reasonable adjustments will be made to support people within their role.

What you need to demonstrate when you apply/Person Specification

When you apply it is important that you let us know what skills/experience you have from a similar role and/or what skills/experience you have which would make you right for this role.  Further information about the role and responsibilities is at the end of this job description.  Where a criteria has an asterisk* next to it, it may be given additional weighting when your application is considered.  

Your application should cover the following criteria:


Essential Criteria   

  • Excellent oral and written communication skills and the ability to develop effective working relationships with a range of senior stakeholders including Organisation Development Business Partners and external consultants
  • Strong digital competence with demonstrable skills in using core digital tools including internet, email, digital communication tools, Microsoft 365 applications, digital booking system, project planning. 
  • Five GCSE’s at least Grade C or level four (or equivalent) including English Language and Mathematics (or equivalent experience).    
  • Relevant administrative experience in a busy office and hybrid environment.    
  • Demonstrable ability to proactively work with team members to ensure the delivery of high quality services.   
  • Demonstrable ability to provide advice and guidance to a range of customers and colleagues.   
  • Ability to solve problems as part of a team and resolve issues, plan solutions and make pragmatic decisions.   
  • Ability to effectively network and exchange advice and information for development purposes.     
  • Demonstrable supervisory experience.
  • A high level of discretion and ability to maintain confidentiality.  

    Desirable Criteria

    1.    Evidence of personal development to maintain skills.   
    2.    Post-16 qualification or equivalent experience.    
    3.    Experience of working with financial.  


    How to apply

    To progress to the assessment stage, candidates must evidence each of the essential criteria required for the role in the person specification above.  Where there are desirable criteria we would also urge you to provide any relevant evidence.  Please don’t forget to check if there is any weighted criteria (see above).

    While some criteria will be considered at the shortlisting stage, other criteria may be considered later in the assessment process, such as questions at interview.  

    Submitting your application 

    We prefer to receive applications online.  We will update you about your application at various points during the process, via automated emails from our e-recruitment system. Please check your spam/junk folder periodically to ensure you receive all emails 
    What you are required to submit:
    •    A CV 
    •    A supporting statement which shows examples of how you meet all of the criteria within the Person Specification  
    Contact details 

    If you would like to have a chat or ask any questions about the role, Amy Cutts, Organisation Development Coordinator ([email protected]) would be happy to speak to you.

    Typical Role Requirements

    Service Delivery

    •    Resolve queries and requests for information and advice and escalate more specialist and complex queries or issues to more experienced team members. 
    •    Provide guidance and advice to resolve problems and queries relating to learning and organisation development for a broad range of service users. 
    •    Deliver support services to ensure the effective and efficient running of business processes and systems. 
    •    Monitor and evaluate service delivery to ensure compliance with regulatory and professional procedures and standards. 
    •    Monitor data accuracy checks to identify anomalies and ensure the integrity of data and information. 
    •    Update data and information on systems and media e.g. Oracle Leaning and SharePoint for recording, storing, communicating and informing service users and team members. 
    •    Analyse data and statistics and provide reports for higher level decision makers. 
    •    A commitment to equality, diversity and inclusion and the University’s values.
    •    Make venue, catering, travel (including international) and/or equipment arrangements for events, meetings and activities.

    Planning and Organising

    •    Supervise the implementation of changes to service procedures and practice. 
    •    Plan and organise own workload and activities for others with or without involvement with other project work streams. 
    •    Organise and schedule resources, activities and learning and organisation development events. 
    •    Analyse work activities to ensure the effective and efficient use of capital and consumable equipment and resources.
    •    Coordinate and monitor a significant financial budget highlighting issues and following up with relevant stakeholders across the institution and externally. 

    Teamwork and Team Development

    •    Contribute to collaborative decision making within the team with joint planning and team objectives to meet excellence in the stakeholder experience. 
    •    Provide feedback to team members about the monitoring and achievement of team objectives and performance expectations. 
    •    Act as more knowledgeable team member with some oversight and responsibility for team members. 
    •    Provide advice, guidance and training where necessary to less experienced team members to disseminate and share practice. 
    •    Contribute to the ADR process, assisting with the identification of development needs where appropriate. 

    Communication and Networking

    •    Communicate effectively with internal specialists within the organisation and external suppliers in the planning, scheduling and deliver of Organisation Development services, activities and events.
    •    Work collaboratively across the organisation and/or externally with colleagues and stakeholders to deliver a service that supports the delivery of learning and organisation development initiatives. 
    •    Liaise with contacts internally and possibly externally to build links to pass on information for effective working. 
    •    Collaborate with colleagues across professional and administrative areas to ensure seamless service provision. 
    •    Work with internal and external partners to deliver cross-functional administrative, business and financial work streams. 
    •    Work with internal and external partners to deliver cross-functional services and activities. 
    •    Accurately record information and data and disseminate within internal networks including committees. 

    Knowledge and Experience
    •    Advise others and make recommendations into work processes and procedures for consideration by senior management to improve services. 
    •    Contribute to the development and implementation of policy and procedures within own area of working. 
    •    Any other reasonable duties. 
     Please note that in submitting your application Durham University will be processing your data. We would ask you to consider the relevant University Privacy Statement Privacy Notices – Durham University  which provides information on the collation, storing and use of data.  


    Appointment to this post is fixed term to cover the substantive post holder’s maternity leave and is not anticipated to be extended.


    When appointing to this role the University must ensure that it meets any applicable immigration requirements, including salary thresholds which are applicable to some visas.

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