OS Mainframe Subject Matter Expert

Job title:

OS Mainframe Subject Matter Expert

Company:

Unisys

Job description

What success looks like in this role:Position Overview:
As a Mainframe Technical Lead, you will take on a pivotal role in ensuring the smooth functioning and optimization of mainframe systems and solutions. You will act as a subject matter expert, responsible for managing escalations, mentoring junior team members, and driving continuous improvements in processes and products. Your technical expertise will be critical in addressing client inquiries, ensuring SLA compliance, and identifying new service opportunities.Key Responsibilities:Client Satisfaction & Support:

• Deliver exceptional client satisfaction by resolving inquiries related to the installation, configuration, and customization of mainframe systems within your expertise.
• Independently address client inquiries with minimal need for escalation, showcasing your subject matter expertise.

Issue Resolution & Escalation:

• Manage escalated technical issues promptly and effectively, ensuring SLA adherence.
• Reproduce reported problems, develop immediate workarounds, and provide documented resolutions.
• Escalate complex product issues as needed while ensuring follow-up and resolution.

Team Leadership & Expertise:

• Mentor and support junior Systems Analysts, providing guidance and acting as a technical leader.
• Maintain deep expertise in the mainframe products you support and stay informed about competitor products and industry trends.

Service Opportunity Identification & Process Improvement:

• Identify and pursue opportunities for new services and improvements in existing offerings.
• Collaborate with clients to define enhancement requirements and align solutions with client expectations.
• Propose and implement process improvement initiatives, ensuring better operational efficiency.

Application Administration & Incident Management:

• Administer mainframe applications, ensuring seamless integration with server backends and security products.
• Handle incident management, managing ticket queues for incident, problem, and change management.

Documentation & Knowledge Management:

• Create and maintain documentation, including support requests, trouble reports, change requests, and technical reports.
• Follow up with clients to confirm successful issue resolution and document lessons learned for future reference.

You will be successful in this role if you have:Key Qualifications:

• Bachelor’s degree in Computer Science, Information Technology, or a related field or relevant work experience.
• Minimum of 5 years of technical experience in mainframe support and administration.
• At least 3 years of hands-on experience with Microsoft Systems Centre Configuration Manager (SCCM).
• Proficiency in Microsoft PowerShell for automation and scripting tasks.
• Experience with Microsoft Application Virtualization (App-V).
• Strong knowledge of the Microsoft Office suite (Word, Excel, PowerPoint, Access, Visio).
• Familiarity with incident, problem, and change management processes.
• Excellent problem-solving and client communication skills.
• Ability to travel occasionally within Europe.

Shift Details:

• Regular shifts are 8 hours per day.
• The role requires occasional on-call responsibilities, approximately once per month, and additional flexibility for client visits or specific demands.

What We Offer:

• Hybrid working options.
• Monthly gross 35,000 HUF cafeteria allowance, regardless of weekly working hours.
• Premium private health insurance package (available after 1 year of tenure).
• Home office allowance.
• Access to learning and training opportunities, along with the support of a collaborative and experienced team.

#LI-LD1Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law.This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers. If you are a US job seeker unable to review the job opportunities herein, or cannot otherwise complete your expression of interest, without additional assistance and would like to discuss a request for reasonable accommodation, please contact our Global Recruiting organization at GlobalRecruiting@unisys.com or alternatively Toll Free: 888-560-1782 (Prompt 4). US job seekers can find more information about Unisys’ .

Expected salary

Location

Magyarország

Job date

Sat, 30 Nov 2024 04:48:46 GMT

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