Job title:
OTC Manager/Revenue Manager (global role, SSC/GBS)
Company:
Enginar.pl
Job description
We’re seeking a dynamic leader to join our clients Global Revenue Team structures located in Warsaw. The company operates in professional services industry and has significant global presence.Your MissionAs Manager, you will:
- Lead a global revenue team (~50 FTEs), ensuring excellence across all revenue life cycle (RLC) processes—from matter opening to cash collection.
- Drive strategy and performance, aligning financial targets with business goals, and introducing automation and innovation to improve accuracy and efficiency.
- Create a culture of high performance, client-centric service, and continuous improvement—supported by metrics, KPIs, and structured feedback.
- Engage with stakeholders across functions and geographies, providing insights that shape decision-making and drive business value.
- Champion transformation, standardization, and best practice across revenue operations, leveraging your expertise in OTC and billing processes.
Key ResponsibilitiesStrategic Leadership
- Develop and execute a forward-thinking revenue management strategy that enhances profitability and supports business growth.
- Embed a data-driven culture of continuous improvement within the team, with a focus on SLA/OLA adherence and operational excellence.
Team Management & Development
- Guide, coach, and mentor a team of professionals—setting clear goals, ensuring training opportunities, and leading all aspects of the employee lifecycle.
- Foster a collaborative, inclusive, and feedback-driven environment aligned with corporate culture and values.
- Support talent retention and engagement to build a stable, empowered workforce.
Revenue Operations
- Own and oversee the full spectrum of revenue activities: Billing, Cash Allocation, Client Accounting, Credit Control, WIP Reporting, etc.
- Lead process improvement and automation initiatives within the Revenue Life Cycle Programme.
- Collaborate closely with Billing Centres of Excellence, Pricing, eBilling, and Reporting teams to streamline operations and deploy new tools.
Stakeholder Engagement
- Serve as the primary contact for Revenue Managers, Matter Managers, and Partners on all revenue-related matters.
- Deliver actionable insights through reports, dashboards, and presentations to inform business decisions.
- Build trusted relationships by being responsive, accountable, and delivering service excellence.
What You’ll Bring
- Proven success in managing large, cross-functional revenue or finance teams within a global matrix organization.
- 7–10 years of managerial experience, ideally within SSC, professional services, or consulting sector.
- Expertise in Order-to-Cash (OTC) processes, billing, and credit control.
- Track record of finance transformation, standardization, and automation.
- Strong leadership presence, with experience building high-performing teams and managing change.
- Advanced Excel and working knowledge of SAP; ACCA/CIMA qualifications a strong plus.
- Excellent communication in English; an additional European language is a bonus.
- Deep understanding of SLA/OLA governance, process ownership, and revenue compliance standards.
What’s In It for You?You’ll be part of a global organization that:
- Champions sustainability, equity, and responsible governance
- Embraces a speak-up culture and open communication
- Encourages people-first leadership grounded in emotional intelligence
- Invests in innovation and strategic transformation
We offer a robust package designed to support your success, wellbeing, and growth:
- Private medical care and life insurance
- Access to a free, modern fitness center
- Worldwide business and personal travel insurance
- Multisport or subsidised public transport options
- A wealth of professional training opportunities
- Agile and hybrid work arrangements
- Career development paths aligned with your aspirations
- A culture that values wellbeing, diversity, and leadership development
Expected salary
Location
Warszawa, mazowieckie
Job date
Sat, 21 Jun 2025 22:22:28 GMT
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