Patient Service Coordinator

Job title:

Patient Service Coordinator

Company:

Hobson Prior

Job description

Make your mark in global health by managing high-impact clinical trials with a leading CRO.Hobson Prior is seeking a PSC to permanently join our client. This role focuses on providing exceptional patient services at a designated facility, ensuring smooth scheduling, communication, and support for patients participating in clinical trials. You will work closely with researchers, study coordinators, and other teams to maintain high standards of care and operational efficiency.Please note that to be considered for this role you must have the right to work in this location.Responsibilities:

• Act as the main point of contact for patients, providing clear communication about study procedures, schedules, and expectations.
• Coordinate and manage patient appointments, follow-ups, and registrations using various systems and tools.
• Build strong relationships with patients, investigators, and internal teams to ensure a positive experience.
• Address patient inquiries and concerns with professionalism and empathy, escalating complex issues when necessary.
• Support operational needs, including liaising with service providers (e.g., couriers, cleaning companies, equipment suppliers).
• Prepare documents and devices required for patient visits in line with clinical trial protocols.
• Participate in internal and external training sessions as needed.
• Perform administrative tasks to support the smooth functioning of the site.

Key Skills and Requirements:

• Fluency in Polish is essential; English proficiency is an advantage.
• Strong organizational and multitasking skills, with the ability to prioritize and manage competing tasks.
• Excellent communication and interpersonal skills to collaborate effectively with diverse teams and patients.
• Proficiency in Microsoft Office tools (Excel, Word, PowerPoint, Outlook) and clinical trial databases.
• Knowledge of GDPR/RODO regulations and patient privacy standards.
• A proactive, problem-solving mindset with the ability to adapt to a fast-paced environment.
• Bachelor’s degree or equivalent experience in healthcare, clinical coordination, or a related field.
• Experience in patient services, clinical trials, or research settings is preferred.

For more information, please contact Terrah-Leigh Pietersen.If you are interested in applying to this exciting opportunity, then please click ‘Apply’ or to speak to one of our specialists visit the ‘Contact Us’ page.Hobson Prior is a leading life sciences recruiter focused on finding exceptional people and matching them with the finest positions across the globe. Hobson Prior is acting as an Employment Agency in relation to this vacancy.By submitting this application, you confirm that you’ve read and understood our privacy policy, which informs you how we process and safeguard your data – .

Expected salary

Location

Warszawa, mazowieckie

Job date

Tue, 15 Jul 2025 22:03:23 GMT

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