Patient Services Advisor (Receptionist)

Job title:

Patient Services Advisor (Receptionist)

Company:

NHS

Job description

Are you a confident and customer-focused administrator, whos passionate about great customer service? Then you could be just who were looking for. Join our fantastic team of Patient Services Advisors and be part of a talented team, doing incredible work within the healthcare sector.As a Patient Services Advisor at Churchmere Medical Group, youre able to manage, assist and direct patients in accessing the most appropriate service or healthcare professional in a courteous, efficient and effective way.You will provide general assistance to the Practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.We want you to love coming to work, feeling healthy, happy and valued, you will work over our three sites in Ellesmere and Whitchurch and you will enjoy a range of roles and responsibilities during your working week.Main duties of the jobThe following are core responsibilities:

• Ensure an effective and efficient reception service is provided to patients and any other visitors to the Practice.
• Maintain and monitor the practice appointment system.
• Process personal, telephone and e-requests for appointments.
• Contact patients to book follow-up care/appointments (including appointment for family planning and minor surgery) and pass on messages from other members of the practice.
• Answer incoming phone calls, transferring calls or dealing with the callers request appropriately.
• Signpost patients to the correct service.
• Initiating contact with and responding to, requests from patients, team members and external agencies.
• Clinically code data on EMIS.
• Data entry of new and temporary registrations and relevant patient information as required
• Input data into patients healthcare records as necessary.
• Direct requests for information, i.e., SAR, insurance/solicitors letters and DVLA forms to the administrative team.
• Manage all queries as necessary in an efficient manner.
• Maintain a clean, tidy, effective working area at all times.
• Support all clinical staff with general tasks as requested.
• Complete opening and closing procedures

About usChurchmere Medical Group is a forward thinking GP practice in a semi-rural location.We are seeking a compassionate and dedicated Patient Services Advisor to join our team. In this role. If you are passionate about providing high-quality care and making a positive impact on the lives of others, we encourage you to apply for this rewarding position.You will be part of a large team made up of 7 GP Partners, 1 Managing Partner, 9 Salaried GP’s, 3 Healthcare Assistants, 2 GP Assistants, 11 Practice Nurses and 1 Mental Health Practitioner.Our non-clinical team is made up of our Management Team, Dispensary, Administration/Secretarial Team, Patient Services Advisors, Performance Team and Social Prescribing Team.We also have a Medicines Management Team consisting of our Practice Pharmacists, Pharmacy Technicians, Prescriptions Administrators and Medicines Management Administrators.This role will include working at all practice sites including Ellesmere and Whitchurch.Date posted04 December 2024Pay schemeOtherSalary£12.30 an hourContractPermanentWorking patternFull-time, Part-timeReference numberA0901-24-0012Job locationsTrimpley StreetEllesmereShropshireSY12 9BQBridgewater Family Medical PracticeBridgewater StreetWhitchurchShropshireSY13 1QHJob descriptionJob responsibilitiesJob Summary:Are you a confident and customer-focused administrator, whos passionate about great customer service? Then you could be just who were looking for. Join our fantastic team of Patient Services Advisors and be part of a talented team, doing incredible work within the healthcare sector.As a Patient Services Advisor at Churchmere Medical Group, youre able to manage, assist and direct patients in accessing the most appropriate service or healthcare professional in a courteous, efficient and effective way.You will provide general assistance to the Practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.We want you to love coming to work, feeling healthy, happy and valued, you will work over our three sites in Ellesmere and Whitchurch and you will enjoy a range of roles and responsibilities during your working week.Duties and Responsibilities:The duties and responsibilities to be undertaken by members of the Patient Services team may include any or all of the items in the following list. Duties may be varied from time to time under the direction of the Patient Services Manager, dependent on current and evolving Practice workload and staffing levels:The following are core responsibilities:

• Ensure an effective and efficient reception service is provided to patients and any other visitors to the Practice.
• Maintain and monitor the practice appointment system.
• Process personal, telephone and e-requests for appointments.
• Contact patients to book follow-up care/appointments (including appointment for family planning and minor surgery) and pass on messages from other members of the practice
• Answer incoming phone calls, transferring calls or dealing with the callers request appropriately.
• Signpost patients to the correct service.
• Initiating contact with and responding to, requests from patients, team members and external agencies.
• Clinically code data on EMIS.
• Data entry of new and temporary registrations and relevant patient information as required
• Input data into patients healthcare records as necessary.
• Direct requests for information, i.e., SAR, insurance/solicitors letters and DVLA forms to the administrative team.
• Manage all queries as necessary in an efficient manner.
• Maintain a clean, tidy, effective working area at all times.
• Support all clinical staff with general tasks as requested.
• Complete opening and closing procedures.

In addition to the core responsibilities, the Patient Services Advisor may be requested to:

• As required support in the management of repeat prescriptions, ensuring they are processed accurately and efficiently.
• Support with induction and ongoing training of new staff.
• Support administrative staff, providing cover during staff absences.
• Action incoming emails and correspondence as necessary.
• Book/arranging minor op appointments and sending relevant information to patients.
• Collate and send back information on patients that were registered temporarily at the practice.
• Scan patient related documentation and attach scanned documents to patients healthcare records.
• Monitor and order practice stationery supplies including registration and prescription forms .
• Support the health promotion lead and display promotional material on the allocated noticed boards and in the waiting room.
• Partake in audit as directed by the audit lead

Job descriptionJob responsibilitiesJob Summary:Are you a confident and customer-focused administrator, whos passionate about great customer service? Then you could be just who were looking for. Join our fantastic team of Patient Services Advisors and be part of a talented team, doing incredible work within the healthcare sector.As a Patient Services Advisor at Churchmere Medical Group, youre able to manage, assist and direct patients in accessing the most appropriate service or healthcare professional in a courteous, efficient and effective way.You will provide general assistance to the Practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.We want you to love coming to work, feeling healthy, happy and valued, you will work over our three sites in Ellesmere and Whitchurch and you will enjoy a range of roles and responsibilities during your working week.Duties and Responsibilities:The duties and responsibilities to be undertaken by members of the Patient Services team may include any or all of the items in the following list. Duties may be varied from time to time under the direction of the Patient Services Manager, dependent on current and evolving Practice workload and staffing levels:The following are core responsibilities:

• Ensure an effective and efficient reception service is provided to patients and any other visitors to the Practice.
• Maintain and monitor the practice appointment system.
• Process personal, telephone and e-requests for appointments.
• Contact patients to book follow-up care/appointments (including appointment for family planning and minor surgery) and pass on messages from other members of the practice
• Answer incoming phone calls, transferring calls or dealing with the callers request appropriately.
• Signpost patients to the correct service.
• Initiating contact with and responding to, requests from patients, team members and external agencies.
• Clinically code data on EMIS.
• Data entry of new and temporary registrations and relevant patient information as required
• Input data into patients healthcare records as necessary.
• Direct requests for information, i.e., SAR, insurance/solicitors letters and DVLA forms to the administrative team.
• Manage all queries as necessary in an efficient manner.
• Maintain a clean, tidy, effective working area at all times.
• Support all clinical staff with general tasks as requested.
• Complete opening and closing procedures.

In addition to the core responsibilities, the Patient Services Advisor may be requested to:

• As required support in the management of repeat prescriptions, ensuring they are processed accurately and efficiently.
• Support with induction and ongoing training of new staff.
• Support administrative staff, providing cover during staff absences.
• Action incoming emails and correspondence as necessary.
• Book/arranging minor op appointments and sending relevant information to patients.
• Collate and send back information on patients that were registered temporarily at the practice.
• Scan patient related documentation and attach scanned documents to patients healthcare records.
• Monitor and order practice stationery supplies including registration and prescription forms .
• Support the health promotion lead and display promotional material on the allocated noticed boards and in the waiting room.
• Partake in audit as directed by the audit lead

Person SpecificationQualificationsEssential

• GCSE grade A to C in English and Maths or equivalent

ExperienceEssential

• Excellent communications skills, oral and written
• Excellent Customer Service skills

Person SpecificationQualificationsEssential

• GCSE grade A to C in English and Maths or equivalent

ExperienceEssential

• Excellent communications skills, oral and written
• Excellent Customer Service skills

Expected salary

£12.3 per hour

Location

Whitchurch, Shropshire – Ellesmere, Shropshire

Job date

Sun, 08 Dec 2024 02:47:04 GMT

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