Performance and Quality Senior Specialist

Job title:

Performance and Quality Senior Specialist

Company:

Nexi

Job description

Job Category: CUSTOMER OPERATIONJob Description:Why join us in 2025?
Think of the digital tools we use daily – from virtual shopping to contactless payments. They’re shaping our future. Join us in influencing the future of digital payments in an innovative environment. With our global merger, the opportunities for personal growth and collaboration are immense.If you join us in the role of Performance and Quality Senior Specialist, this is what you can expect from us

• Attractive salary and an overall competitive package
• Well-structured training for the job and constant support from your manager
• Hybrid way of working
• Flexible work hours
• Private health insurance
• Voluntary pension fund
• Transportation subsidy, Meal allowance

About your future roleWithin Operations Merchant Solutions division, based in Milano area, you will be responsible for monitoring and improving the performance and quality in the Supply Chain processes.Your key responsibilities in this role will be:

• Monitor the quality of all activities within the logistics service supply chain, both internally and through 3PLs and service providers.
• Implement and monitor all KPI reporting and control tools related to processes managed by the logistics outsourcer.
• Calculate and issue penalties for non-compliance with SLAs.
• Share results with all internal stakeholders and suppliers, collaborating on continuous performance and quality improvement by establishing continuous improvement plans.
• Understand the needs and requirements of our customers, as well as the characteristics of products and services, to implement process changes that positively impact the customer experience.
• Coordinate and be responsible for the quality control process of products and services within the operational chain, implementing changes and improvements to improve quality and studying prevention models to contribute to continuous improvement and operational effectiveness.
• Manage cost control and inventory assessment, monitoring industry metrics.

What makes you the best person for this job?
As you read about the role, are you eager to learn more? If so, review the qualifications that fit you for the position. Remember, beyond your skills and experience, it’s your potential that sets you up for success in your daily tasks.Qualifications needed to be successful in this role:

• Extensive knowledge of economic/performance control procedures, quality measurement and relevant standards.
• Experience in managing quality control processes for products and/or services, preferably in the electronics logistics industry.
• Bachelor or a master degree in engineering, spec. in Logistics/Supply Chain is a plus.
• Good knowledge of the Microsoft Office suite.
• Strong mathematical skills and working knowledge of statistical methods, reporting and data analysis.

Additional skills and experience that would make you stand out:

• Advanced English communication skills (written and spoken)
• Ability to work indipendently; Time management and team working oriented

Life at Nexi
Discover more about us and what it’s like to be part of Nexi by visiting this page: . Learn about our values, meet our communities, and see how we are shaping the future of digital payments together.Apply now!If this opportunity resonates with you, we’d love to hear from you!Please apply at your earliest convenience. We’ll be reviewing applications continuously and closing the position once we’ve found the right fit. We are committed to creating a diverse culture where talents from all walks of life can feel like they truly belong.By exploring this job opening, you’re one step closer to joining us. We’re excited to learn more about you!Responsibilities:Qualifications:About Us:Are you interested in joining one of Europe’s leading PayTech companies?Do you want to be part of a diverse team, collaborating with colleagues from across Europe? If so, you’re in the right place!About the Team: We are the result of merging Nexi, Nets, and Sia, with a presence in over 25 countries. With over 80 years of experience, we offer plenty of opportunities for personal and professional growthAt Nexi, we learn, adapt, and think like entrepreneurs. Discover more about our culture by visiting this page:

Expected salary

Location

Italia

Job date

Thu, 24 Jul 2025 03:02:46 GMT

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