Job title:
Personal Cruise Consultant
Company:
Crystal Cruises
Job description
Crystal Cruises is seeking highly motivated and experienced candidates to join our Consumer Sales Team. You will join a high-performance team generating revenue by closing cruise sales from past guests and other sources. We are searching for sales professions who are confident, positive, passionate and looking for a new challenge in the luxury travel industry.RequirementsEssential Job Duties:
- Meet or exceed established Crystal Cruises Sales & Service standards.
- Identify sales opportunities and close sales over the phone.
- Building long-term relationships with luxury cruise customers
- Ensure booking details are complete and accurate in accordance with department guidelines; properly notating all bookings ensuring 100% precision on every call.
- Acquire and maintain in depth industry and Crystal Cruises knowledge to articulate cruise product features, benefits, pricing and make recommendations to include promotions, itineraries, onboard credits.
- Attend and actively participate in team meetings and training to ensure use of appropriate sales techniques and use of accurate information communicated to potential guests.
- Provide information to assist to guests about Crystal Cruises ships, destinations, itineraries, and policies.
- Meet or exceed established sales goals and conversion standards selling cruises to worldwide destinations along with optional programs such as air, land, hotels.
- Sell Crystal Cruises utilizing knowledge of product features, benefits, and pricing. Make recommendations to include promotions, itineraries, and auxiliary products such as suite upgrades, travel protection, special requests.
- Strong verbal and written communication skills including professional telephone etiquette, English and any other additional language is a bonus.
- The ability to handle guest issues and overcome objections.
- Establish quality customer relationships by delivering superior customer service, establishing rapport, identifying, and meeting customer needs and expectations.
- Meeting or exceeding customer booking and revenue goals and properly following up with guests and complete tasks in a CRM within guidelines.
- Maximize conversions by urgently following up with web requests or assigned leads. Completing all profile and itinerary information and following up within expected timeframe
- Assist guests in resolving minor problems pertaining to new and existing bookings.
- Promoting sales to consumers by acting on leads to identify travel needs, present/explain Crystal Cruises’ products and make travel recommendations.
- Providing seamless cruise and customer service experience, from the initial sales call to confirming the reservation/booking and facilitating the flow of information.
- Collaborate with all other internal departments to facilitate booking process and sales; communicate cruise related requests to the appropriate department.
- Follow accurate policies and procedures advising visa & vaccine requirements.
- Make recommendations for process, procedure, and technology improvements.
- Adhere to assigned schedule.
- Sales projects as determined by management
Schedule
- Monday to Friday + Saturday availability
- Weekend availability
Work LocationLondon office based. Remote working for 1+ days a week is a possibility once probationary period has passed.£55k-£60k OTE for the first yearBenefits
- Competitive salary plus commission
- Company pension plan from start of employment, with employer contributions increasing after 5 and 10 years of service
- 25 days annual leave – in addition to bank holidays, plus the ability to buy an additional 5 days or sell 5 days
- Discounted trips through A&K Travel Group Travel Benefit Program (includes friends and family)
- Discounted Gym Membership – we offer a contribution of up to £35 a month at either Virgin Active Gym (London) or to other gyms through GymFlex.
- Private Healthcare through BUPA paid through a salary sacrifice deduction using our corporate rates – covers individual and family cover
- Life Assurance (2x base salary paid out as a tax-free sum)
- Hybrid working – we value collaboration and ask employees to come to the office for a minimum of 4 days per week
- Enhanced Paid Parental Leave – 18 weeks full pay regardless of gender
- Employee Assistance Program – includes access to wellbeing resources and counselling
- £1,000 Recruitment Referral Bonus
- Cycle to work scheme
- Season Ticket Loans
- Regular Social Events
Expected salary
£55000 – 60000 per year
Location
London
Job date
Sun, 16 Feb 2025 23:06:23 GMT
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