Practice Director – Post-Implementation Services (Commercial Cloud)

Veeva Systems

Job title:

Practice Director – Post-Implementation Services (Commercial Cloud)


Veeva Systems

Job description

Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $2B in revenue in our last fiscal year with extensive growth potential ahead.At the heart of Veeva are our values: Do the Right Thing, Customer Success, Employee Success, and Speed. We’re not just any public company – we made history in 2021 by becoming a (PBC), legally bound to balancing the interests of customers, employees, society, and investors.As a company, we support your flexibility to work from home or in the office, so you can thrive in your ideal environment.Join us in , committed to making a positive impact on its customers, employees, and communities.The RoleWe are looking for a Practice Director to lead Veeva’s established and growing Commercial Post-Implementation team. This function consists of a team of high-performing consultants that manage the long-term relationships with our largest biopharma customers on a global stage. The team’s focus is to manage releases, understand the changing needs of the customer, and consult on future innovations of Veeva software to match these business objectives.This is an exciting role to lead an already high-performing function and help take them to the next level. We’re looking for a strong leader who is able to assess where we are, build effective relationships with team members, wider internal stakeholders and external customers, and shape a future vision for how we can develop Commercial Post-Implementation in the future. You will empower your team of Practice Managers to develop our senior, midweight, and graduate consultants in line with this vision for continued customer success.What You’ll Do

  • Shape the overall vision and drive the strategy for post-implementation that gives greater accountability to Veeva for ongoing customer success
  • Set the standard for Post-Implementation excellence on the Commercial cloud and drive the team forward to deliver against these expectations
  • Determine hiring goals and work with your Practice Managers to hire high-quality talent at speed and build great teams
  • Hold your managers accountable to build great teams, develop them, and raise the standards of Post-Implementation
  • Liaise and collaborate with other Veeva leaders internally across the commercial and development cloud
  • Establish and develop strategic relationships with our key customers
  • Keep high levels of satisfaction with post-implementation services and drive increased value


  • 15+ years of work experience in an enterprise software consulting environment within a regulated industry (pharma or other) focusing on services (software implementation or post-implementation)
  • 5+ years experience managing large teams through periods of strong growth (50-100 people)
  • Has led teams in an international environment, based across multiple countries. Has to have led large teams in Hungary as part of this
  • Based in Hungary
  • Strong English speaker

Nice to Have

  • Knowledge of the pharma industry
  • Worked for a US business

#RemoteHungaryVeeva’s headquarters is located in the San Francisco Bay Area with offices in more than 15 countries around the world.As an equal opportunity employer, Veeva is committed to fostering a culture of inclusion and growing a diverse workforce. Diversity makes us stronger. It comes in many forms. Gender, race, ethnicity, religion, politics, sexual orientation, age, disability and life experience shape us all into unique individuals. We value people for the individuals they are and the contributions they can bring to our teams.If you need assistance or accommodation due to a disability or special need when applying for a role or in our recruitment process, please contact us at .

Expected salary



Job date

Wed, 17 Apr 2024 04:02:19 GMT

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