Principal Systems Engineer

Job title:

Principal Systems Engineer

Company:

Adecco

Job description

>We have Principal and Senior level permanent and contract roles in Galway for experienced Systems Engineers!Our client is seeking a talented individual to join their team and contribute to their Contact Centre platform and engineering. They are on a mission to provide world-class capabilities and services that connect our associates with millions of participants, members, and customers. As a key player in our agile scrum team, you will oversee the Contact Centre platform, shaping the voice, email, and web chat communication channels that serve over 20 million clients and process over 35 million interactions annually. Your expertise will be pivotal in driving continual improvement and delivering high-quality solutions.This is great opportunity to be at the beginning of new team set up!Team and Responsibilities:
Agile scrum team responsible for the Contact Center platform and engineering.
Manages voice, email, and web chat communication channels.
Focuses on continual improvement and delivering value to the organization.
Services over 20M clients and processes more than 35M customer interactions per year.Expertise Required:
Extensive experience, preferably in the voice/telephony area.
Strong leadership, organizational, communication, and problem-solving skills.
Expertise in Agile (Scrum, Kanban) delivery, software design, development, test, and operational automation.
Familiarity with data communication protocols (HTTP, SIP, TLS/SSL, TCP/IP, SNMP, LDAP, RDP, SDP).
Experience with Docker, CI/CD pipelines, Linux operating systems, VoIP, SIP, and data applications/networking.Typical Perks Include:
Comprehensive Health Insurance
Flexible Hybrid Working Options
Wellbeing Support Programmes
Professional Development Opportunities
Performance-based Bonuses
Full Pension PlanWhat’s in it for You?
Be part of an organisation that values your expertise and encourages personal accountability.
Collaborate in a fast-paced, team-oriented environment where your ideas matter.
Engage in continuous learning and professional growth.
If you are ready to embrace this exciting opportunity and make a lasting impact, we invite you to apply today! Join us in creating exceptional experiences for our customers and associates alike.Become a part of our journey towards excellence-apply now!Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.Adecco Ireland is acting as an Employment Agency in relation to this vacancy.Ref: SYSTEMSApply For Job

Expected salary

Location

Galway

Job date

Fri, 07 Mar 2025 05:58:46 GMT

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