PROCESS ANALYST MANAGER

Job title:

PROCESS ANALYST MANAGER

Company:

Japan Tobacco International

Job description

At JTI we celebrate differences, and everyone truly belongs. 46,000 people from all over the world are continuously building their unique success story with us. 83% of employees feel happy working at JTI.To make a difference with us, all you need to do is bring your human best.What will your story be? Apply now!Learn more:Process Analyst ManagerPosition:Purpose of the position is to support various project activities & subsequent ongoing continuous improvements and operational support for GBS products through provision of consulting expertise in Enterprise Service Management (ESM) processes & solution design, solution configuration (where required), testing & training.This role will support the introduction & continuous improvement of ESM solutions delivery within GBS Functions as well as ensuring ongoing high level delivery of technology services. You will need to keep up-to-date with ESM technology solutions (ServiceNow), & ensure continous update of respective GBS users, be knowledgeable of the ServiceNow functionality, GBS business processes & best practices. Other responsibilities include Business Relationship Management, project management, ensuring legal & data compliance, service delivery & vendor management.Responsibilities:Major Enhancements / Projects:

• You will have a good understanding of supplier`s products, product roadmaps, & be responsible for identifying new functionality / solutions that will enhance Global Business Services ESM / business processes, as well as be able to map identified requirements from the business to the Enterprise Service Management solutions portfolio
• In the event of an identified gap, work with the GBS ESM/EDM Solution Architects and BTS GBS Business Expert to identify a solution that complements the IT strategy

Operations:

• Provide application & process support for Global Business Services production environment (ServiceNow platform) in accordance with operational procedures
• Work closely with the business to ensure requirements are clearly understood & appropriate solution provided
• Investigation & resolution of incidents & implementation of routine changes & demands addressed by GBS users

Knowledge Management / Solution Documentation:

• You must keep up-to-date with ESM technology solution roadmaps, (primarily ServiceNow), ensure GBS users are up-to-date & knowledgeable of the ServiceNow functionality, GBS business processes & best practices.
• Provide knowledge transfer & best practices sharing to end users through support/change request resolution, scheduled releases, & ongoing collaboration
• Maintain up-to-date functional documentation in yourscope of responsibility ensuring alignment & sign off with all involved stakeholders (technology and business)

Business Relationship Management:

• Develop relationships & work directly with the GBS Service Delivery team, Business Engagement & key GBS Stakeholders to understand their needs & priorities as well as share industry trends & supplier product roadmaps to ensure delivery of timely & quality solutions that are aligned with our IT Strategy
• Develop relationships & work directly with internal (Infrastructure & Operations, GDC, BTS, ISRM, legal, Vendor Management) & external (software & service providers) stakeholders, leveraging extended network where required, to ensure delivery of timely & quality solutions

Legal and data compliance:

• Consistent application of computer controls that support financial audit requirements, for example, fulfill legislative archiving requirements of corporate data
• Ensure complete information security assessments are executed where required
• Ensure IT systems falling under J-SOX scope fulfil audit requirements
• Ensure compliance to corporate IT security policies, procedures & standards to ensure consistent protection of information assets of the business function

Who are we looking for:

• 3-5 year working experience with ServiceNow or other Enterprise Service Management Tools
• Fluent written & spoken English
• Global project implementation experience
• Customer service in a global multicultural environment
• Ability to manage, assess & analyze the Enterprise Service Management processes
• ServiceNow configuration / development / implementation experience is a plus
• Analytical & Detail oriented.
• Ability to listen & understand questions/problems communicated by end-users

Are you ready to join us? Build your success story at JTI. Apply now!Next Steps:After applying, if selected, please anticipate the following within 1-3 weeks of the job posting closure: Phone screening with Talent Advisor
Assessment tests
Interviews
Offer. Each step is eliminatory and may vary by role type.At JTI, we strive to create a diverse and inclusive work environment. As an equal-opportunity employer, we welcome applicants from all backgrounds. If you need any specific support, alternative formats, or have other access requirements, please let us know.JTI GBS Poland Sp. z o.o. has introduced an Internal Reporting Procedure for Whistleblowers. If you would like to review this procedure, it is available upon request.If you decide to participate in this recruitment, the administrator of your data will be JTI GBS Poland sp. z o.o. with headquarters in Warsaw. Your data will be processed only to support the recruitment process in which you participate. Detailed information on the processing of your data

Expected salary

Location

Warszawa, mazowieckie

Job date

Sat, 05 Apr 2025 02:33:04 GMT

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