Product Onboarding Specialist Portuguese Market

Job title:

Product Onboarding Specialist Portuguese Market

Company:

Factorial

Job description

At Factorial we’re looking for a new Junior Onboarding Specialist for the Portuguese Market to help us boost the company to the next level. 🦄Ready to be part of the challenge?🚀The Role 📜
We are looking for a Junior Onboarding Specialist for the Portuguese Market to join our team and act as the first point of contact for our customers and help Factorial grow in the Portuguese Market.As part of the Onboarding Specialist team, you will be responsible for onboarding new clients, ensuring our clients use the platform to its fullest, and gathering customers’ feedback. One of your greatest challenges will be to make sure our product can be fully adapted to the client’s needs. This requires you to perfectly adapt to the client, understand their processes and problems and detect possible improvements and opportunities in the product.What will you be doing:

• Onboard our new Portuguese customers by assisting them via video call and e-mail until Factorial is fully implemented in their organization.
• Bring a consultative approach to customers to ensure a fully customized experience setting up their accounts.
• Understand our client’s problems and needs and gather their feedback.
• Share improvement points that can help us create the best customer journey and unlock the market.

Your Profile 🧐

• Proactivity: you will need to find the best way to ensure your accounts are fully activated and that clients have the best experience implementing Factorial
• Fast Learner: you can quickly become an expert on the software and it’s easy for you to keep up-to-date with product updates
• Problem-solving mindset: the ability to propose alternative solutions and workarounds to answer unexpected requests from clients
• Good sense of analysis: while onboarding our clients, you will have to understand the specificities of the market and translate this knowledge into information that can be used by the Product team to further improve our solution
• A proficient level of Portuguese is required
• Fluent English
• Previous experience as an Onboarding Specialist/Implementation owner or experience in Client Success is a plus.
• Knowledge of Human Resources is a plus!

Perks of being part of our team💆

• High growth, multicultural and friendly environment 🤝
• Save expenses with

💰 and get your salary in advance with 💸 * Healthy life with
🧘🏽‍♀️ and as private health insurance 🩺 * Language classes with
👩🏽‍🏫 discounts, & lunch❗ * Breakfast in the office, organic fruit🍏 and free caffeine and theine☕

• Flexible schedules ⏰, pet Friendly 🐶 and no dress code!😀

Is this you?! Come rock the world with us!About US 🚀Factorial is an all-in-one HR Software fast-growing company founded in 2016. Our mission is to help SMEs automate HR workflows, centralize people data and make better business decisions. Currently, serves thousands of customers in over 60 countries all over the world and across industries, it has built a super diverse and multicultural team of over +900 people in Barcelona, Brazil, Mexico, and US offices.🌎Our Values

• We own it: We take responsibility for every project. We make decisions, not excuses.
• We learn and teach: We’re dedicated to learning something new every day and, above all, share it.
• We partner: Every decision is a team decision. We trust each other.
• We grow fast: We act fast. We think that the worst mistake is not learning from them.

Wanna learn more about us? Check our !

• Permanent
• Full time
• €20,000 – €23,000
• 08005, Barcelona, Barcelona, Spain
• Product

Expected salary

€20000 – 23000 per year

Location

Barcelona

Job date

Fri, 29 Nov 2024 02:16:38 GMT

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