Product Owner Customer Care

Job title:

Product Owner Customer Care

Company:

Telegraaf Media Groep

Job description

##Mediahuis is looking for… ##a Product Owner Customer Care for the Customer care team within our Group Technology Department.##Your impact ##As a major European media group, we aim to lead the way in automating our customer care products. The Customer Care team manages all IT systems used by our customer service. Since our readers and subscribers are the heart of our journalism, your role will make a significant impact. Your efforts enable your agile team to work effectively and efficiently, helping us better assist customers through self-service or our helpdesk.As a solutions owner, you focus on creating our Care products, maximizing value from technology, managing the product backlog, and ensuring clarity. You work daily with stakeholders and also care for your team, conducting evaluations, scheduling one-on-ones, syncs and progress meetings.##Additionally, you ##

• Represent your product at PI-planning, guard the PI commitments, and ensure roadmap realization.
• Oversee the Definition of Ready and Definition of Done for backlog items and features, ensuring robust QA and handover processes.
• Manage the budget for Care solutions, monitor internal and external team backlogs, and maintain oversight.
• Identify and minimize dependencies between backlog tickets across teams within and outside the Care domain, and act as the central contact point for incidents and issues in your portfolio.

##Your workplace ##The team consists of 9 colleagues, including 3 full-stack developers, 2 QA Engineers, a business analyst, and two frontend developers (internal and external). You’ll also collaborate closely with the solutions architect and external suppliers.##What we’re looking for ##You are the driving force behind this ambitious team, ensuring scope management of all tasks. You’re deeply involved in gathering requirements from our media companies and crafting a consolidated product roadmap. Your social skills and ability to connect the team are key to your success.Experience with the following will help you thrive:

• Proven expertise as a product or solutions owner.
• Flexibility to travel regularly between Antwerp and Amsterdam.
• Strong command of the Dutch language.
• Prior experience in the Care/Contact Center domain is a plus.

##What do you get in return? ##Just as we believe in the uniqueness of all our brands, we also believe in the uniqueness and personality of all our people. At Mediahuis it is not merely about your job, but also about your growth and career opportunities. In addition to the basics (a good salary, fringe benefits, etc.) we mainly focus on a pleasant work environment, flexible work arrangements (teleworking, flexible hours) and continuous training opportunities. Mediahuis is more than an employer, just as you are more than the words on your CV. Further information about our assets can be found . You can get an idea of our company culture and atmosphere on various social media channels.As a data engineer, you will get the opportunity to leave your mark on the Mediahuis data landscape, and to take the organization to a higher level of data maturity. Furthermore, you will contribute to the AI applications that will help determine the future of Mediahuis. It is a varied job with the freedom to unleash your creativity, surrounded by a great team of experts who are eager to share their knowledge with you.##It’s up to you now! ##Will you take your chance or continue to daydream? If the Data Engineer position fits you like a glove, please apply via the button below. Getting acquainted can’t hurt.You do not fully match this profile, but you are motivated to take the next step in your career? Come talk to us!

Expected salary

Location

Amsterdam, Noord-Holland

Job date

Thu, 12 Dec 2024 02:05:02 GMT

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