Production Operations Duty Manager

Job title:

Production Operations Duty Manager

Company:

SWIFT

Job description

ABOUT USWe’re the world’s leading provider of secure financial messaging services, headquartered in Belgium. We are the way the world moves value – across borders, through cities and overseas. No other organisation can address the scale, precision, pace and trust that this demands, and we’re proud to support the global economy.We’re unique too. We were established to find a better way for the global financial community to move value – a reliable, safe and secure approach that the community can trust, completely. We’re always striving to be better and are constantly evolving in an ever-changing landscape, without undermining that trust. Five decades on, our vibrant community reflects the complexity and diversity of the financial ecosystem. We innovate diligently, test exhaustively, then implement fast. In a connected and exciting era, our mission has never been more relevant. Swift now has a presence in 200+ countries and legal territories to serve a community of more than 12,000 banks and financial institutions.What to expect:

• Act as the main point of contact for operational problem and manage it till resolution.
• Manage complex problems, provide technical oversight to problem and incident management, provide Input or own Critical Problem Reports, prep for Post Mortem, identify/work on action items for improvement (with Squads)
• Provide input to weekend Planning in co-ordination with Deployment Coordination and Squads
• Organize periodic reviews (quarterly) of the Recovery Matrix to ensure their accuracy
• Identify and conduct situational exercises / boot camps
• Prep and facilitate Case Review meeting, conduct case review meeting and ensure appropriate case follow up and resolution
• Own and drive ORT identification. planning and co-ordination with Central Planning team for execution, to ensure team readiness for new product or functionality.
• Identify tool improvements to enhance and improve operations, liaise with Tools team to implement changes
• Attend Key forums and represent Critical Mission Control (CMC) (e.g. Solutions presentation, design review)
• Manage SLA interaction with peer tribe/squad
• Undertake complex projects requiring specialized technical knowledge and ensure Ops readiness by providing requirements, support testing/deployments, drive Operational Readiness Testing and ensure team readiness
• Work with CMC Deployment Coordinator as Point of Contact for important projects that cross CMC team boundaries
• Member of L3 Duty Manager group
• Member of CMC BART management team
• Training and Development of junior CMC staff to achieve service certifications for the team
• Understand and support SRE way of working and contribute to Ops of the Future program
• May identify areas for automation and evaluate effectiveness and appropriateness of solutions.
• Support local team with schedule management, skills development, work allocation and such aspects

What will make you successful?

• University degree in IT / Engineering or equivalent and 6-10 years of experience in application support or similar position
• Good communication skills and ability to lead technical activities
• Knowledge of SRE way of working is beneficial
• Scripting or automation experience is beneficial
• Knowledge of SWIFT services will be a plus

What we offerWe give you the freedom to be yourself. We are creating an environment of unique individuals – like you – with different perspectives on the financial industry and the world. A diverse and inclusive environment in which everyone’s voice counts and where you can reach your full potential.If you believe you require a reasonable accommodation to participate in the job application or interview process, please contact us to request accommodation.Don’t meet every single requirement? At Swift, we are dedicated to building a workplace where people can bring their full selves and ideas to the team, so if you are excited about this role, we encourage you to apply even if you do not meet every single qualification.

Expected salary

Location

Leiden, Zuid-Holland

Job date

Sun, 09 Feb 2025 02:26:53 GMT

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