Programme Manager

Programme Manager

Reports to: Senior Programme Manager

Jump is the UK’s leading provider of sustainability engagement and behaviour change programmes.
We provide digital solutions so our clients, including NHS Trusts, Universities, businesses and
local authorities, can engage their people to achieve their sustainability targets. Our mission
is to empower and motivate people to take action for a sustainable future.

We’re all about driving positive behaviour change, whether it’s energy saving in the workplace
or improving waste minimisation among residents. We’re proud to be working with some of the
largest and most progressive organisations in the UK who, like us, believe that we will reach
net zero much faster by bringing more people on the journey. We’re also proud of our
purpose-driven culture, united by our mission and ambitions to reach more people with our
award-winning product and service.

About the role 

This role is vital at Jump to maintain client satisfaction and grow our client base. You’ll
work closely with other Programme Managers and Communications Managers, overseeing digital
behaviour change programmes and providing excellent service to our clients. Our work
environment is fast-paced and you’ll need to quickly learn about our product and platforms,
whilst demonstrating a good knowledge of sustainability. Your focus will be on client
relationship management, data analysis, and presenting insights. Strong problem-solving
abilities are essential, alongside a creative mindset and enthusiasm for our mission. 

Key Tasks 

• Managing excellent client relationships to retain business. 
• Pursuing upselling opportunities amongst existing clients to grow annual recurring
  revenue. 
• Developing and managing Jump programmes for multiple clients, tailored to individual needs.
• Analysing programme engagement data and presenting to clients 
• Providing creative solutions to increase engagement within the programmes and product.
• Advocating for client’s needs, relaying issues and feedback to product team. 
• Working with the Programme Director and others to input into our wider client success
  strategy. 
• Supporting the rest of the Project Delivery Team with the successful delivery of all work
  streams. 

Essential Attributes 

• Excellent interpersonal skills to quickly build rapport, exhibiting empathy and
  professionalism. 
• Excellent English written and verbal communication skills
• 2+ years of successful client management experience
• Commercial mindset with experience of successfully extending client contracts and upselling
  additional services 
• Able to quickly learn new technologies and systems 
• Strong organisation, prioritisation, and time management skills 
• Experience planning, managing and delivering multiple projects simultaneously to deadlines 
• Collaborative team mindset 
• Self-starter who can lead their own workload and take initiative 

You will have experience in a client management role and be someone who thrives in a small,
growing, and fast-paced business. It’s likely you’ll be educated to degree level and will be
able to demonstrate a real interest in what we do. 

Our offer to you

Job type: Full time, 5 days a week

Starting salary: £27,500 year + annual bonus (around 10% in previous years)

Holidays: 22 days per annum (plus bank holidays and 3 days Christmas wellbeing week) + extra
day for every year of service

Hybrid working: 50:50 working from home and in the office within 50 miles of the office
(Brixton/Clapham Common), and 1 day a week for those further than 50 miles.

• Benefit from our Employee Ownership Trust structure (i.e. tax-free annual bonus)
• Flexible working outside of core hours (10:00 – 16:30 Mon-Fri)
• Annual company bonus scheme.
• Wellbeing week during Christmas
• Early Friday finish – 4pm instead of 5:30pm.
• Extra day of holiday for every year of service.
• £200 Personal Development and Wellbeing budget each year.
• Opportunity for 4-week sabbatical leave at 10% pay after 2 years of employment.
• Paid volunteering day each year and time off to donate blood.
• Cycle 2 Work programme
• Employee Assistance Programme
• Employee Discounts Programme
• Compassionate Leave
• Company Pension Scheme
• Friendly team culture with quarterly all-team socials 

Application Process 

• Submit your CV and a short cover letter to our Application Portal.
• 15-minute phone interview with Senior Programme Manager
• 45-minute interview with Programme Director and Senior Programme Manager
• We’re hoping to get this position filled quickly, so a candidate that can start ASAP is
  desirable.

Deadline for applications: 28/05/2024

Jump into your new career

At Jump, we value empathy, impact, innovation, fun, collaboration, and entrepreneurial spirit –
but most of all, we want you to feel comfortable to be yourself. We value all cultures,
backgrounds and experiences, as we truly believe that diversity drives innovation. We
particularly welcome applications from disabled, Black, Asian and minority ethnic candidates as
these groups are under-represented within the sustainability and technology sectors.

Express yourself, join our community and help us empower & motivate people to take action
for a sustainable future.

To be considered, please submit your CV and a (short) cover letter explaining why you want the
job and how you meet the criteria above at our Application Portal.