Project & Customer Service Manager | French

Job title:

Project & Customer Service Manager | French

Company:

Undutchables

Job description

We are seeking an experienced Technical Project Manager & Customer Service Manager to lead the implementation of cutting-edge mobile in-flight entertainment (IFE) products. This role requires a strong blend of project management expertise, technical acumen, and customer-centric service. The successful candidate will oversee all phases of the product implementation lifecycle, ensuring seamless execution, exceptional customer support, and continuous system optimization. A hands-on technical background, including the ability to build complex systems like desktop computers without manuals, is essential for success in this role.
Key Responsibilities:Project Management:

• Lead end-to-end project implementation for a new mobile in-flight entertainment product, from initiation to deployment.
• Define project scope, objectives, milestones, and deliverables in alignment with customer requirements and company goals.
• Develop detailed project plans, schedules, and risk assessments to ensure timely delivery.
• Collaborate with cross-functional teams, including engineering, customer success, and product development.

Technical Expertise:

• Provide hands-on technical guidance during product setup, testing, and deployment.
• Troubleshoot hardware and software issues effectively, leveraging an advanced technical skill set.
• Contribute to technical solutions and improvements, working closely with engineering teams.
• Possess a deep understanding of system architecture and configuration, capable of assembling and optimizing complex systems with minimal guidance.

Customer Engagement:

• Act as the primary point of contact for the customer throughout the project lifecycle.
• Conduct regular progress meetings, providing updates and gathering feedback to ensure customer satisfaction.
• Deliver technical training and post-deployment support to customers.
• Proactively address customer concerns and identify opportunities for enhancing their experience.
• This position would require some international travel
• Experience in account management or customer relations
• Ability to communicate effectively and manage client expectations

Continuous Improvement:

• Identify and implement process improvements to enhance project delivery efficiency.
• Monitor and evaluate system performance, recommending enhancements where necessary.

RequirementsWho are you?

• Strong written and verbal communication skills in French
• Technical degree / qualification
• Project Management qualification
• Hardware experience is essential
• Special interest in the aviation or IT sectors
• You are flexible and open to international travel
• Able to take clients’ wishes and explain it in technical terms to IT team

Working ConditionsWhat does the company offer?
Our client is a mix of different backgrounds and they work with international counterparts everyday. They are a proud team always aiming to improve and innovate their products every day.

• A flexible work environment with a startup mentality
• A salary of 5.000 euros per month, based on experience
• Reimbursed travel costs

Company DescriptionOur client is a market leader in providing portable onboard WiFi platforms, Onboard Passenger Entertainment & Mobile Crew Sales Solutions to different passenger travel segments. They are expanding their team globally and are the world’s fastest growing company in mobile in-flight entertainment.

Expected salary

€5000 per month

Location

Den Haag, Zuid-Holland

Job date

Mon, 20 Jan 2025 08:16:33 GMT

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