Project Manager

Job title:

Project Manager

Company:

Liferay

Job description

About LiferayLiferay, Inc. is a uniquely profitable B2B enterprise software company with 1,200+ fiery-eyed employees all across Europe, the Americas, the Middle East, Asia, and Africa. As a renowned provider of enterprise open source technologies, we have been recognized by Gartner for empowering businesses around the world to solve complex digital challenges. Liferay Experience Cloud is an all-in-one solution that unites our Liferay DXP and cloud platform capabilities with built-in analytics and B2B commerce functionality, reducing the time to market and allowing for accelerated innovation – serving notable customers across the globe such as Airbus, US Bank, Honda, and Desjardins.But we don’t just make awesome software, we are also fueled by a greater-than-profit vision. By building a vibrant business, making technology useful, and investing in communities, we make it possible for people to reach their full potential to serve others. We give our employees five days off to volunteer at charities they’re excited about, and Liferay donates 10% of our profits to charities around the world. Oh, we’re also self-funded which gives us the freedom to work on whatever we think brings the most value to customers and communities in the long run!About You and this RoleSupporting our customers 24/7 is not an easy task to do! Our Support teams need an array of tools in their repertoire in order to get the job done and deliver exceptional service. We build many systems and use different sources of documentation to accomplish our goal of customer success. You would be taking on the task of ensuring our systems and documentation are efficient, intuitive and effective.Key ObjectivesKnow and understand the current objectives and key results for Support and how our systems and operations are impacted or contribute to those goalsHelp determine business priority, and value for projects with key stakeholders and leadersSingle point of contact for project accountability, planning and progress updatesDrive projects to completion by removing blockers and thinking both creatively yet meticulously through solutions or workaroundsClosely track the progress of projects and proactively communicate updates or delays to stakeholdersDefine, gather and analyze project requirements and build them into project chartersDefine success criteria and deliverables for projects and systems to verify or track the value they are creating for the BusinessAbility to implement new processes/workflows with an eye towards change management principles and best-practicesNegotiate and collaborate with other Business Units towards our common goalsRequired Qualifications2-3 years experience in Project Management or Operations roleBachelor’s Degree and/or equivalent experience/trainingEnglish fluency, both verbal and written, with the ability to help manage or develop customer documentation, training materials, presentations, and reportsStrong ability to comprehend, retain, and apply technical policies, procedures, and business rulesAbility to drive multiple concurrent projects and balance demanding timeframes with a track record of delivering projects on-time, on-budget, on-purposeProficiency in interpersonal communication and negotiation within a distributed and intercultural environmentAbility to build strong working relationships and network across various levels of an organizationHigh attention to detail with an eye for process and efficiencyStrong problem solving and analytical skillsSelf-starter, proactive, with strong resolveFlexibility for international calls/meetings on occasionPreferred QualificationsExperience working in an enterprise software/SaaS/PaaS environmentExperience with Project Management platforms (Jira, Trello, Asana, etc.)Experience with administration of Service Management platforms (Zendesk, JSM, Salesforce Service Cloud, etc)Experience with Knowledge Management platforms (Zendesk Guide, Confluence, etc.)Knowledge or experience with Self-Service or KCS (Knowledge Centered Service) methodologyWhat We OfferSalary package w/ competitive benefits according to qualifications and experienceOpportunities to take responsibility and grow professionallyA positive and collaborative workCheck out what employees say about us onWorking at a open sourceEqual Opportunities Employer – StatementLiferay is committed to the equal treatment of all candidates, customers and employees and to fostering a culture of dignity at work. Our operating procedure provides for equal opportunities in recruitment and employment with the aim to eliminate discrimination against any job applicant or employee on the basis of race, age, sexual orientation, gender, religion or beliefs, marital or civil partnerships status, family or dependency status, disability, pregnancy and maternity or membership of a traveling community.

Expected salary

Location

Magyarország

Job date

Sat, 14 Dec 2024 02:18:47 GMT

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