PROJECT MANAGER CUSTOMER CARE MANAGEMENT | posizione internazionale

Job title:

PROJECT MANAGER CUSTOMER CARE MANAGEMENT | posizione internazionale

Company:

bonprix

Job description

International. Digital. Sustainable. We have big goals. Our teams are bursting with positive energy and have a unique creative drive. Let’s make a difference together, challenge the status quo and shape the future of the digital fashion world.Join Customer Care Management (CCM) as we transform for international customer excellence in a digital world. We need you to standardise processes and drive innovation!TASKTogether with the team, you will:🚀 initiate, plan, lead, control, deliver and successfully complete strategic cross-divisional and international projects and programs🧩 coordinate priorities and resources across different countries and teams, ensuring timely and effective delivery🔍 introduce and tailor project management methods (Lean, Scrum, Waterfall) based on each project’s needs💼 set up and lead decision-making boards, challenge stakeholders, and leverage synergies to create business value📊 create business cases, evaluate cost-benefit, and make decisions that boost our international growthENVIRONMENTAs a key player in our international CCM matrix organization, you will:✅ contribute significantly to shaping the future structure and strategy of our international service landscape🌍 work in a highly dynamic, international team with flat hierarchies and direct communication🤝 collaborate with colleagues and stakeholders from France, Germany, Italy, and Poland💬 be involved in transformation initiatives, bringing together diverse perspectives and cultures🔧 have the autonomy and freedom to define and implement new tools, methods, and project stylesEXPERIENCE & SKILLS🎓 completed university degree or commercial apprenticeship🌐 solid experience in managing complex, international and cross-functional projects💡 strong knowledge of project methodologies (Lean, Scrum, Waterfall, Scorecard, etc.)📈 proven ability to think both strategically and operationally with an entrepreneurial mindset💬 English minimum B2 level👥 strong stakeholder management and decision-making skills🧠 analytical mindset and ability to build and assess business cases🤝 inspiring project leader and a strong communicator who empowers and motivates teams building trust quickly and lead with empathy, integrity, and authenticity🚀enjoy guiding diverse teams, fostering creativity, and driving projects with passion and visionWHY JOIN US?

• 💬 Have a passion for Customer Service
• 🚀 Be part of a major transformation journey and influence change from the inside
• 🌟 Enjoy flat hierarchies, an open culture, and an international work environment
• 🚀 At bonprix, we stay ahead by thinking differently. We value agile minds who turn a “can’t do” into a “can do”.

Become part of an open, tolerant, and vibrant corporate culture, making your unique contribution!📩 Apply now (fill in the form in English – indicating the desired RAL € – and attach CV in English)📧 Any questions?Have we sparked your interest? Then please get in touch with your contact person in the HR department: Julia Berndt (Julia.berndt2@bonprix.net)INFO UTILI PER CANIDATI RESIDENTI IN ITALIA:📍 Sede di lavoro : : Via Adua 33, Valdengo (Biella) [NB: non servita da mezzi pubblici – è necessaria l’auto]🏠 Ibrido: ibrida (da valutare rientri settimanali o mensili in base a distanza km- no 100% full remote)🕒 Orario: full-time 40h settimanali (lunedì-venerdì)📅 Contratto: tempo indeterminato | CCNL Commercio💰RAL: 35-45KBenefit: bonpRist – Ristorante interno aziendale (tariffa agevolata)

Expected salary

Location

Valdengo, Biella

Job date

Sun, 13 Jul 2025 01:31:19 GMT

To help us track our recruitment effort, please indicate in your email/cover letter where (vacanciesin.eu) you saw this job posting.