Project Manager – Welcome Points

Job title:

Project Manager – Welcome Points

Company:

Rail Delivery Group

Job description

Project Manager – Welcome PointsSalary: £50,786 – £67,422Contract: PermanentLocation: London – Hybrid (occasional travel to London or Manchester)Annual Leave: 30 Days + Excellent BenefitsClosing date: 8th August 2025Be Part of the Future of RailRail plays an ever more crucial role in Britain, with long term growth in customer and freight. Our purpose is to help create a better, simpler railway for everyone in Britain. The Rail Delivery Group brings together all passenger and freight operators with Network Rail and HS2, providing services and support to enable them to succeed by delivering better services for customers.RDG’s values, known as ASPIRE, are Accountability, Support, Partnership, Inclusion, Respect and Excellence. Our values form an integral part of our recruitment, performance and recognition processes.About the RoleProject management at RDG is about the balance between driving delivery and being an inspiring leader who forges strong working relationships. As a Project Manager at RDG your role is to work across project and operational teams and a range of industry stakeholders to successfully deliver projects to time, scope and budget with risks and dependencies recognised and managed. This will involve employing both project management tools and techniques and excellent people and communication skills.A Project manager is required to deliver the project or projects, initially, within ongoing Retail and Station Enhancements Programme funded by the Department for Transport. This programme and its constituent projects focus on a variety of improvements for our passengers, creating a better passenger experience at stations, thus adding value and making a positive difference to the society.Rail Delivery Group (RDG) in conjunction with participating train operators have completed a Welcome Points trial to help improve customer service and accessibility across the rail network.They are intended to provide a focal point in stations that customers can easily recognise as a place to go for assistance and information when they arrive at a station.Click to read more about the Welcome Points Project.Key ResponsibilitiesThis is not an exhaustive list, however key responsibilities include:Working closely with the Retail and Station Enhancements Programme Manager Subject Matter Experts and Supply chain, you can expect to be involved in the following:

• Planning what work needs to be done, when and who’s going to do it;
• Reviewing and managing risks;
• Being responsible for getting the work done to the right standard;
• Motivating the team of people involved in the project;
• Co-ordinating multiple work streams and teams;
• Ensuring the project is running on time and to budget;
• Dealing with changes to the project as and when necessary;
• Ensuring the outcomes and benefits of the project are delivered; and
• Working to the RDG Project Delivery Framework

RequirementsWhat We’re Looking ForWe are looking for someone with experience of working as a project manager or similar, demonstrating a strong aptitude for the role and solid relevant knowledge of the subject matter.Essential Skills & Experience:Some of the specific skills and knowledge we are looking for include:

• Knowledge and experience of delivering software upgrades or similar initiatives;
• Knowledge and experience or demonstrated ability to quickly grasp the technical and non-technical aspects of the scope;
• Experience of engaging with various stakeholder groups, an ability to relate to people and bring them together;
• Managing project scope and executing all project management processes within the mandated project management framework;
• Experience of managing third-party suppliers and coordinating with internal functions, such as QA and service delivery;
• Experience with project scheduling – both resource and time;
• Project budget and cost control experience;
• Managing risk, understanding the risk context and demonstrating a range of risk techniques;
• Experience in dealing with external resource, including third party contracts and procurement;
• Solid understanding of a project business case and ability to translate the business case into successful delivery;
• Experience in project planning, reporting and stakeholder management;
• Experience and / or qualifications in standard project methodologies e.g. Prince, Agile, Scrum

BenefitsWhy Work for RDG?We offer a highly competitive package, including:

• 75% off rail travel for personal and family use, plus international rail discounts.
• 30 Days annual leave (plus buy/sell options and additional leave for key life events)
• Season ticket loan for commuting costs.
• Enhanced family leave – 30 weeks full pay for maternity, adoption, surrogacy, and shared parental leave.
• Pension scheme – up to 11.58% employer contribution.
• Private medical insurance (AXA PPP) including mental health and specialist care.
• Discounted gym membership and access to wellbeing programmes.

Career Development & ProgressionYou’ll be part of a team driving innovation at a national scale, with the opportunity to influence long-term ticketing strategy. This role provides real ownership, the chance to work with leading-edge technologies and partners, and visibility at senior levels across the rail industry. You’ll also gain wide exposure to transport and government stakeholders, opening up exciting development and progression opportunities within RDG.Apply Now & Shape the Future of UK RailIf you are interested in joining RDG and shaping the future of Rail, we’d love to hear from you!Click Apply now to start your application and be part of a team that is leading digital innovation in the rail industry.Please note that we are unable to consider applications from candidates who require visa sponsorship to work in the UK.

Expected salary

£50786 – 67422 per year

Location

London

Job date

Sat, 26 Jul 2025 22:17:30 GMT

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