Provision of SATCOM Technical Support Services – Kester

Job title:

Provision of SATCOM Technical Support Services – Kester

Company:

BREVCO

Job description

EXPERIENCE AND EDUCATION:Essential Qualifications/Experience:· High school diploma or a degree in electronics or a related network/ communication field experience of 10 years· At least 5 year of experience as a satellite technician or in a similar role· Good knowledge of electronic and RF measurement instruments, proficiency with hand and power tools· Excellent customer service and communication skills· Valid driver’s license and reliable transportation· CompTIA A+ or Network+ certification· Ability to work on 24 hr shiftsDesirable Qualifications/Experience:· Fluency in Dutch/French languageDUTIES/ROLE:· Under the direction of the Service Delivery Manager (SDM) and the Project Manager (PM), will work closely with the project Lead Developer (LD) and develop and update the IOTA suite of tools· Will be responsible for the installation, maintenance, and repair of satellite communication systems· Offer support services including the following activities: with excellent technical skills, problem-solving abilities, and a commitment to providing top-level customer service· Installation and Setup:ü The complete Installation and configuration of all elements of a satellite communication systemü Baseband elements such as: SATCOM modems, routers, switches, media converters, matrix switches, line amplifiers and other active and passive elementsü Low and high power RF elements such as: UP/Down Converters, Intermediate and high power amplifiers, LNA’s, RF over Fiber converters and other active and passive RF elementsü Antenna elements such as: Motor DC/AC, power/servo drives, gearbox, Antenna control system elements, Dehydratorü Monitor and Control system such as: workstations, servers, gateways, Digital signal processors, network elements and analogue/digital interface elementsü Software such as: Windows, Linux, Network IOS, proprietary system monitor and control application software, software system configurations· The Updates/changes of hardware and software configuration:ü on all satellite station elements as required or ordered / requestedü Satellite link setup network, baseband and RF configurationü Software / configuration update and patches on all systems as required· The installation of Power/data cable and fibre optic cable, maintaining, labelling and updating as-built documents· To support the local Power technician in install and setup of:ü Power generation and distribution systemsü Heating and cooling systemsü Ancillary systems (Fuel, water supply domestic and fire protection)· Maintenance and Repair:ü All active/passive SATCOM, Power, HVAC, security and ancillary elements/systems following the guidelines and instructions of the specific system preventive maintenance procedure to ensure the systems are functioning correctlyü Frequency: Daily, weekly, monthly, 3 monthly, 6 monthly and yearly inspections· Conduct regular preventive maintenance tasks:ü Cleaning of all active and passive elements/systems SATCOM, Power, HVAC, security, ancillary and system room/locations following the guidelines and instructions of the specific system preventive maintenance procedureü Greasing of mechanical parts following the guidelines and instructions of the specific system preventive maintenance procedureü Measure and adjust where required of active/passive electronic elements/systems following the guidelines and instructions in the specific system preventive maintenance procedureü Assist power technician in preventive maintenance tasks as requiredü Frequency: Daily, weekly, monthly, 3 monthly, 6 monthly and yearly inspections· Diagnose and repair:ü Any issues with SATCOM, Power, HVAC, security and ancillary system following the guidelines and instructions of the specific system corrective maintenance procedure· Replace faulty components and update software of SATCOM, Power, HVAC, security, ancillary system following the guidelines and instructions of the specific system corrective maintenance procedure· Service Delivery Supportü Stakeholder Management: Communicate with team members and customers to understand their needs and provide updates and solutionsü Service Support: Provide technical support and troubleshooting assistance for local and remote users/customersü Configuration management: Maintain accurate records of services provided and customer interactions in TT-Comms, ITSM and Logbookü Support Model: The service needs to be delivered under the lead by the site Station Commander and integrated with the current on-site support team on a 24/7 basis· Participate in the daily reporting and planning activities (daily stand-ups) as well as the required participation in workshops, events and conferences related to the supported services, as requested by the service delivery managerSERVICE KPI and PENALTIES#Performance ObjectiveStandardPerformance ThresholdPENALTY (if under performance threshold)Method of ReportKPI01Maintain accurate records of services provided100% accuracy in records98% accuracy in records1%Regular audits, record reviewsKPI02Conduct regular maintenance inspections100% of inspections completed as per schedule95% of inspections completed on time1%Maintenance logs, inspection reportsKPI03Perform preventive maintenance tasks100% of tasks completed as per schedule98% of tasks completed without issues1%Maintenance logs, task checklistsKPI04Diagnose and repair issues promptly100% of issues diagnosed and repaired within 48 working hours95% of issues resolved within 48 working hours1%Incident reports, repair logsKPI05Install and configure all elements of a satellite communication system100% of elements installed and configured correctly95% of elements installed and configured correctly on the first attempt1%Regular audits and inspections, checklists, and system testsKPI06Perform hardware and software configuration updates/changes100% of updates/changes completed as required98% of updates/changes completed without errors1%Change management logs, system performance monitoringKPI07Install and maintain power/data and fibre optic cables100% of cables installed and maintained as per standards97% of cables installed and maintained without issues1%Visual inspections, cable testing, and documentation reviews

Expected salary

Location

Kester, Brabant Flamand

Job date

Thu, 08 May 2025 22:36:03 GMT

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