QA Customer Experience (Korean speakers)

Job title:

QA Customer Experience (Korean speakers)

Company:

Babel Profiles S.L

Job description

Our client is a fast-growing BPO provider and partner to the biggest global brands. They are now looking for a Customer Experience Quality Analyst to join their team in Barcelona.This role will responsible for improving support quality, player experience, policies, and processes by analyzing data and providing actionable insights.Tasks

• Ensure quality standards across global partners through evaluations and deep dives
• Analyze player support tickets to spot trends, identify gaps, and suggest improvements
• Facilitate calibration sessions and resolve QA disputes with global vendors
• Deliver quality insights and recommendations to improve player support and processes
• Collaborate with stakeholders to enhance training, knowledge gaps, and player experience
• Conduct targeted deep dives, analyze trends, and present findings to stakeholders
• Work independently with strong problem-solving and analytical skills

Requirements

• Native level of Korean and proficiency in English
• Preferred certifications: COPC Quality Management, Lean Six Sigma (Yellow/Green Belt)
• 3+ years of QA experience, ideally in Customer Service-standard environments or contact centers
• Proficiency in Excel, Google Sheets, and data tools (e.g., Tableau)
• Gaming industry experience is a plus
• Excellent communication, reporting, and presentation skills
• Strong ability to analyze data, identify trends, and deliver clear insights
• Team player with a proactive, detail-oriented, and independent mindset
• Experience managing stakeholders and resolving QA discrepancies
• Comfortable working under pressure and meeting deadlines

Benefits

• Competitive salary and bonus
• Flexible working hours
• Hybrid working model
• Private medical insurance
• Strong learning and development plans for your career growth
• International, open-minded and united team

Our recruitment process​

• Step 1: Interview with our Recruiter to get to know you better
• Step 2: Interview with a Talent Acquisition Partner
• Step 3: Interview with the Hiring Manager
• Step 4: Business case presentation

Babel Profiles S.LBabel Profiles is a boutique Recruitment Agency based in the heart of Barcelona and we work with amazing brands and support them in finding the perfect candidates/employees. We are very people-oriented and have a close and informal style. We like to spend time getting to know our candidates and recognizing their skills and competencies in order to help them find the perfect job.

Expected salary

€30000 – 33000 per year

Location

Barcelona

Job date

Thu, 27 Feb 2025 23:24:46 GMT

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