Quality Analyst (Italian & English) ? Budapest

Job title:

Quality Analyst (Italian & English) ? Budapest

Company:

Foundever

Job description

Required Language
English, ItalianEmployment Type
Full timeContract Type
PermanentDescriptionAre you our next Quality Analyst with Italian and English?
Do you have an analytical mind, a passion for quality, and experience in tech? Are you looking for a new opportunity in Budapest? Then we’d love to hear from you!We are looking for an enthusiastic Italian and English Speaking Quality Analyst to join our Service Desk team in Budapest. As part of the QA team, you will contribute to delivering professional service functions for our partner’s project aligned with high-quality standards and contractual agreements.What we are looking for:

• Native Italian speaker with conversational English skills
• Completed technical education, such as a technical high school diploma, vocational school, technical college degree, or a certified development program with a diploma
• At least a secondary-level vocational education or higher
• Currently based in Budapest, Hungary, or willing and able to relocate
• At least 1 year of experience as a Quality Analyst or in a similar QA role
• Strong communication, presentation, and problem-solving skills
• Proficient in Microsoft Office, especially Excel
• Excellent analytical thinking, attention to detail, and logical reasoning
• A collaborative mindset and strong willingness to learn and improve

Job Description:

• Improve the team’s quality performance by analyzing results and addressing tasks and issues raised by the partner
• Monitor and evaluate agent call recordings to assess both service quality and recording clarity
• Align quality assessment standards through regular calibration sessions with the partner’s QA team
• Prepare and maintain detailed QA reports and performance summaries
• Conduct performance evaluations through simulated customer service scenarios
• Provide constructive feedback to team members and support the creation of improvement plans
• Take ownership of quality improvement results, document progress, and report outcomes to the partner

Join our team of professionals at Foundever and we will offer you:

• Stable company background: We have been part of the Hungarian market since 1999. We are part of one of the market-leading companies in the CX sector.
• Health and well-being: Company doctor contract with ExaMed private health consultant, and support for glasses. Discount at ExaMed for private consultations. As part of our global well-being program, we use the United Heroes application, which offers challenges and articles on a healthy lifestyle. Free dental check twice per year at our contracted private dentist for you and your close family.
• Engaging programs: Monthly Fun Days (treasure hunt, massage, etc.), themed days in the office, online games, and challenges. Darts and table soccer in the office. Coffee (coffee machine and coffee maker), tea, and soft drinks available free of charge. Referral program, charity events.
• Career program: Internal career opportunities, talent program for those who want to improve their skills. Paid professional training led by our professional trainers.
• Cafeteria (SZÉP card), team-specific bonuses, jubilee bonus, free bank account at one of the market-leading bank groups, discount in DIY store and in a hotel chain for reservations.
• Extra holidays by Foundever: We provide extra holidays in some cases and fully paid father’s leave.
• Multilingual environment: Native colleagues from more than 25 nationalities. Become a member of a friendly team and a company culture where we respect our diverse and unified teams, and are proud of our achievements.
• Relocation package: If you need to move to Budapest, we offer a relocation package to support your move.

Foundever® is a global leader in the customer experience (CX) industry. With 150,000 associates across the globe, we’re the team behind the best experiences for +800 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.At Foundever®, we make things simple.?Put simply, our mission is to be the solutions and the team behind the best experiences for the world’s leading brands. Wherever and whenever needed.?Create your best moments.We believe that small moments can have a big impact on our work experiences, customers, teams, and friends. By creating positive moments for each other, we make a difference and improve our associate experience.

Expected salary

Location

Budapest

Job date

Wed, 23 Jul 2025 22:42:06 GMT

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