Recepcionist – Front Office

Job title:

Recepcionist – Front Office

Company:

Belmond

Job description

Job Description:As a Receptionist you are on the frontlines of providing exceptional luxury hospitality experiences through knowledgeable and welcoming interactions with guests. In this role, you will make an impact by providing exceptional customer service. If you’re looking to develop your skills and be part of the future of luxury, join the team!Responsibilities:

• Exceptional Customer Service: Providing exceptional customer service by warmly welcoming guests, assisting with check-in and check-out procedures, and addressing inquiries in a professional and courteous manner.
• Reservation Management: Efficiently managing guest reservations, accurately processing bookings, modifications, cancellations, and guest preferences.
• Effective Communication: Delivering outstanding communication through prompt and professional phone calls and emails.
• Administrative Support: Performing essential administrative duties, including managing guest accounts, processing payments, and maintaining accurate guest records and correspondence.
• Hotel Knowledge: Providing comprehensive knowledge of hotel facilities, amenities, and services to enhance the guest experience.

Requirements:

• Customer Service Excellence: Demonstrated exceptional customer service skills, with the ability to greet guests warmly, address inquiries effectively, and provide assistance in a courteous and efficient manner.
• Communication Proficiency: Communication skills, including the ability to articulate clearly, listen attentively, and convey information accurately.
• Organizational Prowess: Strong organizational skills, enabling the effective management of multiple tasks simultaneously, such as answering telephone calls, managing guest check-ins and check-outs, and monitoring email correspondence.
• Composure Under Pressure: Proven ability to maintain composure under pressure and handle difficult situations or dissatisfied guests with tact and professionalism.
• Technical Proficiency: Proficiency with computer systems, including fundamental programs such as word processing, spreadsheets, and email applications.
• Languages: B2 English, other languages would be an asset.

Benefits:At La Residencia, we invite you to join a culture based on kindness, active listening and genuine connections.

• Competitive salaries and health insurance: Your well-being is our priority.
• Free meals during your workday: Flavors that drive you forward.
• Free uniforms and laundry: Elegance and comfort without worry.
• Exclusive Learning and Development Program: Grow with us.
• Wellness programs: Find your balance.
• Allowance provided

We strive to create an environment where our employees can thrive both personally and professionally. With a commitment to your ongoing development, you’ll have the opportunity to learn and grow alongside some of the most talented individuals in the industry. Join us and be part of creating unforgettable moments for our guests, communities, and each other.This is your moment. Apply today!

Expected salary

Location

España

Job date

Fri, 09 May 2025 00:01:19 GMT

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