Receptionist

Job title:

Receptionist

Company:

University of Cambridge

Job description

Are you a friendly, organised and detail-oriented individual looking for a customer-facing role within an inspiring, world-leading organisation? Do you want to contribute to our mission to create a more sustainable economy?The University of Cambridge Institute for Sustainability Leadership (CISL) is a globally influential institute within the University of Cambridge working on a mission to develop leadership and solutions towards a sustainable economy. More information can be found at .The Facilities department are looking for a professional and welcoming Receptionist to join the team which is based at CISL’s award winning office in central Cambridge. You will be the first point of contact, either by phone or in-person for all visitors and building users. Join our small close-knit team and help create a positive and lasting impression!Key Duties and responsibilities:

• Visitor management – welcoming staff and visitors (including contractors) to the Institute following agreed procedures (allocation of building passes, keys desk or workspace and wayfinding, as required).
• Programming and updating the building access cards, as required.

• Handling telephone, digital and face-to-face enquiries in a courteous and efficient manner.
• Processing bookings and enquiries for the flagship meeting rooms, event spaces and other areas, to agreed procedures.
• General “housekeeping” duties to ensure the reception, foyer and coffee machine area is kept clean and tidy.
• Assisting event / meeting organisers (internal) to ensure their events run smoothly (supporting the booking process, catering recommendations, , building communications, and wayfinding etc).
• Providing the facilities team with general facilities and health and safety support; routine front-of-house service tasks, evacuation procedures and drills, fault reporting etc.

• Disseminating information about CISL, health and safety and the building to staff and visitors.

Key requirements:

• Reception or customer service experience.

• Knowledge of Microsoft Office packages.
• Great communication and interpersonal skills.
• Positive can-do attitude, flexible approach to situations and friendly demeanour.
• Shift work; 07:45 to 16:00 and 09:45 to 18:00. Able to provide occasional out of hours cover during events.

What you’ll receive:

• 36 days annual leave (inc bank holidays).
• Working 36.5 hours per week (opportunity for occasional paid overtime)
• Excellent benefits including a generous pension scheme, discount portal, cycle to work scheme, access to the University accommodation service, relocation support, employee assistance programme, family friendly policies along with many more.

This role is permanent, full time and is office-based working within our award winning Entopia Building in central Cambridge.We particularly welcome applications from candidates from a BME background for this vacancy as they are currently under-represented at this level in our institution.Click the ‘Apply’ button below to register an account with our recruitment system (if you have not already) and apply online.Informal enquiries are welcomed and should be directed to our Human Resources team: Email:Please quote reference EN45835 on your application and in any correspondence about this vacancy.The University actively supports equality, diversity and inclusion and encourages applications from all sections of society.The University has a responsibility to ensure that all employees are eligible to live and work in the UK.Further information

Expected salary

£24344 – 26942 per year

Location

Cambridge

Job date

Sat, 10 May 2025 22:01:04 GMT

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