Renewal Specialist

Job Summary

Renewal Sales Specialist is responsible for installing base management of the existing customers in the effort to retain (as primary focus) and grow customer base. The role executes in line with GTM strategies and initiatives to grow revenue generated from customer renewal (install base) sales and meet KPIs for tech refresh, add-on, and renewals sales. 

This position is aligned to our Paris and Cork office and is hybrid role.

Essential functions: 

• Collaborate closely with internal/ external stakeholders to identify and qualify renewal opportunities for our existing customers.
• Maintain and grow renewal rates (including renewal on-time (OTRR) and in-quarter (IQRR) rates, tech refresh, keystones, cloud subscriptions etc.) and discount governance.
• Establish profitable relationships with the channel partners, customers, and account teams with the focus on renewal, identifying opportunities for upselling and minimizing churn.
• Own quoting process and quote quality for core renewals, tech refresh, managed services (Keystones), and cloud renewals; collaborate with NetApp quoting team to ensure quality, timeliness, and accuracy of quotes.
• Be a subject matter expert in providing customers and channel partners with advice on Netapp renewal offerings along with matters on policies and compliance.
• Educate channel partners on the renewal IB process and opportunity management process.
• Attend customer/partner escalations related to renewal sales and/or IB matters and engage with cross functional teams to seek resolution.

Job Requirements

• Fluent in French & English (C1-C2 level) with strong communication and organizational skills.
• Aptitude and readiness for learning and understanding new technologies.
• Creativity in problem-solving and good customer service skills
• Ability to understand and communicate technical solutions and selling concepts.
• Strong ability to use data to drive insights and execute.
• Interacts and collaborates with cross functional teams across time zones and cultures.
• 3+ years of experience required

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