Renewals Specialist, Workspace, Google Cloud (English, French, Italian)

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Minimum qualifications:

• Bachelor’s degree or equivalent practical experience.
• 7 years of experience in renewals, account management, sales, or equivalent customer-facing role.
• Experience collaborating with legal/agreement management teams to facilitate agreement review, revision, and execution.
• Ability to communicate in English, French and Italian fluently as this is a customer-facing sales role covering France and Italy.

Preferred qualifications:

• Experience selling enterprise SaaS products.
• Understanding of Google Cloud products.
• Ability to effectively influence and communicate cross-functionally at C-level within prospect companies.
• Excellent discovery, negotiation, and closing skills.
• Excellent verbal and written communication skills working with external clients.

About the Job

As a member of the Google Cloud team, you inspire leading companies, schools, and government agencies to work smarter with Google tools like Google Workspace, Search, and Chrome. You advocate for the innovative power of our products to make organizations more productive, collaborative, and mobile. Your guiding light is doing what’s right for the customer, you will meet customers exactly where they are at and provide them the best solutions for innovation. Using your passion for Google products, you help spread the magic of Google to organizations around the world.

As a Renewals Sales Specialist, you will be accountable for customer retention and business growth through the annual renewal process. You will work closely with your extended Workspace team, leverage data to understand our customer portfolio, ensure that customers have an exceptional renewal experience, and ultimately be held accountable to Workspace retention metrics. You will be a key contributor to the success of Workspace and its metrics.

Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.

Responsibilities

• Manage, drive, and lead the renewals process in collaboration with the Workspace Expansion Specialist account team to preserve and improve customer agreements and relationships.
• Manage a portfolio of annual customer renewals, ensuring on-time customer retention, and high year-over-year renewal rates.
• Grow the business by positioning organic growth, discount reduction, auto-renewals, and multi-year agreements to grow the business.
• Verify agreements, data integrity of all quotes, review terms, and conditions to ensure renewal subscriptions are in line with company guidelines and policy.
• Identify cross-sell opportunities to maximize customer growth. Be accountable for accurate opportunity and forecast data for all agreements.

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