Reservations and Reception Supervisor

The Directorate of Student and Campus Life (SCL) at Queen’s University Belfast, is currently seeking to recruit a talented Reservations and Reception Supervisor.

Reporting to the Accommodation Manager the post holder will supervise the Reservations and Reception staff to ensure a courteous, efficient, and effective service is delivered and staff are able to achieve and maintain a high quality of customer service which reflects best practice in sector.

The successful candidate must have, and your application should clearly demonstrate that you meet the following criteria: 

• Relevant academic and/or vocational qualification e.g. GCSE, O Level, (must include English and Maths Grade C or above), NVQ Level 2 in a relevant subject/area.
• Significant relevant work experience in a supervisory position within a front of house environment in a hotel or similar accommodation operation.
• Experience of supervising staff, including drawing up staff rotas and delegation and oversight of appropriate work.
• Evidence of staff training in a customer service environment.
• Demonstrate compliance with PCIDSS and till reconciliation.

Please note the above are not an exhaustive list. For further information about the role including the essential and desirable criteria, please click on the Candidate Information link below.

At Queen’s our people are at the heart of everything we do. As a staff member you will become part of a vibrant organisational culture, which will provide you with the opportunity to achieve your full potential and enhance your career through a continuous focus on learning and development.

We offer an excellent employment package that includes:

• Great terms & conditions
• Pension schemes
• Family-friendly initiatives
• Career development opportunities
• Support for health & mental wellbeing
• Generous holiday entitlement of 8.4 weeks a year (made up of 23 days annual leave, 10 closure days and 9 bank holidays)

Queen’s University is committed to promoting equality of opportunity to all. We have created an inclusive culture by establishing staff networks such as iRise (Black, Asian, Minority Ethnic and International Staff Network) and PRISM (LGBTQ+) which help us progress equality.

We also subscribe to Equality Charter Marks such as the Diversity Charter Mark NI in addition to Athena Swan. For further information on our commitment to Equality, Diversity and Inclusion, please visit:  www.qub.ac.uk/diversity ; www.qub.ac.uk/qgi  and www.qub.ac.uk/sites/StaffGateway/StaffNetworks/

Informal enquiries may be directed to Briege Brady. [email protected]

Candidate Information

About the Directorate

Attractive Reward Package

Information for International Applicants