Reservations Manager

Job title:

Reservations Manager

Company:

The Firm

Job description

Location: DublinSalary: €40,000 – €45,000Reference: LMF1211This large, popular four-star hotel is currently recruiting a Reservations Manager with group experience to ensure the smooth and efficient operation of the reservations office, working closely with the wider hotel team.Key responsibilities:

• Ensure all customer reservations / enquiries, phone and email, are dealt with in a timely and accurate manner
• Ensure reservations team are properly trained to the highest of service standards (telephone etiquette, written correspondence, genuine customer care)
• Ensure reservations team are fully trained on proper systems usage
• Maximise rooms and other revenue sales through efficient revenue management
• Be aware of and analyse all forthcoming business on a regular basis
• Provide daily, weekly and monthly reporting as required
• Provide ongoing reservations support to wider hotel team, keeping in regular communications with the other depts

The ideal candidate:

• Minimum of two years’ experience as Reservations Manager within a hotel group with solid mix of business: corporate, leisure, C&B
• Degree/diploma in Hospitality or Revenue Management
• Excellent written and verbal communication skills
• Strong systems knowledge (PMS, booking engines, channel managers, MS Office)
• Strong customer service ethos and background
• A can-do attitude and the ability to work well in team
• Excellent organisational skills and the ability to multi-task

Send in your CV today to apply!

Expected salary

€40000 – 45000 per year

Location

Dublin

Job date

Fri, 08 Aug 2025 03:54:17 GMT

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