Resident Host

Job title:

Resident Host

Company:

Collegio alla Querce

Job description

Company DescriptionCollegio alla Querce, Auberge Resorts Collection a former cultural institution and much-beloved boarding school is undergoing an extensive transformation to awaken the property’s storied and romantic history, dating back to the 16th century. Auberge’s third European destination, Collegio is a delight for design lovers and gourmands alike. Three adjacent original buildings feature 83 rooms, an original chapel and theater, a library, two restaurants and a bar which was once the school’s principal’s office. Surrounded by old growth cyprus and soaring oak trees, the resort’s grounds boast expansive lawns, five levels of terraced Baroque gardens, a pool and garden bar and restaurant. Come here for relaxation or adventure – and leave utterly enchanted.Job DescriptionYou will be responsible for transporting guests virtually anywhere they like to go any time. Provide prompt, courteous, and efficient handling of all incoming calls, keep track of guests’ requests, follow up to ensure satisfactory service and assistance for outgoing calls.

• Follow up with guests to ensure their requests or problems have been met to their satisfaction.
• Receive, record, and relay messages accurately, completely, and legibly.
• Contact appropriate individuals or departments (e.g., Bellperson, Guest Services, Housekeeping, Engineering, Security) as necessary to resolve guest calls, requests, or problems.
• Answer, record, and process all guest calls, requests, questions, or concerns.
• Follow up with guests regarding satisfaction with guest-related issues.
• Assist other team members to ensure proper coverage and prompt guest service.
• Anticipate guests’ service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences, and acting on them whenever possible.
• Address guests’ service needs in a professional, positive, and timely manner.
• Engage guests in conversation regarding their stay, property services, and area attractions/offerings.
• Answer telephones using appropriate etiquette including answering the phone within 3 rings, answering with a smile in one’s voice, using the callers’ name, transferring calls to appropriate person/department, requesting permission before placing the caller on hold, taking and relaying messages, and allowing the caller to end the call.
• Handle sensitive issues with team members and/or guests with tact, respect, diplomacy, and confidentiality.
• Develop and maintain positive and productive working relationships with other team members and departments.
• Partner with and assist others to promote an environment of teamwork and achieve common goals. Advise guests of any messages (e.g., voicemail, mail, faxes) received for them, and send to room if required.
• Monitor busy or unanswered lines, check back with callers on hold to update status, and offer to take a message.
• Forward calls to Front Desk during breaks, at night, or whenever the phones are unattended.
• Thoroughly understand safety procedures and have numbers to the Police, Fire, and Telephone Repair departments.
• Perform other duties as assigned, including assisting other departments on an as-needed basis

Qualifications

• Ability to clearly and pleasantly communicate in English and Italian, both orally and in writing, using proper spelling and grammar, with guests, co-workers, and management to their understanding, both in person and by telephone.
• Ability to perform assigned duties with attention to detail, speed, accuracy, follow-through, courtesy, cooperativeness and work with a minimum of supervision.
• Ability to work a flexible schedule that may include evenings, weekends, and holidays.
• Ability to be a clear thinker and remain calm in emergency situations.

Additional InformationAuberge Resorts Collection is a portfolio of extraordinary hotels, resorts, residences, and private clubs. While each property is unique, all share a crafted approach to luxury and bring the soul of the locale to life through captivating design, exceptional cuisine and spas, and gracious yet unobtrusive service. With hotels and resorts across three continents, Auberge invites guests to create unforgettable stories in some of the world’s most desirable destinations. Please visit aubergeresorts.com to learn more about our Collection. Follow us on Instagram, TikTok, Linkedin, Facebook and Pinterest: @AubergeResorts and #AlwaysAuberge.

Expected salary

Location

Firenze

Job date

Fri, 20 Jun 2025 22:35:57 GMT

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