Retail Supervisor

Summary

The primary responsibility of the supervisor is the daily operation of Food & Forest at Borough
Market. Borough Market, and the stall itself, is a high-paced retail environment where exceptional customer service, efficient working practices, and stamina are essential. The supervisor will work alongside the production supervisor to operate both aspects of the “Food & Forest” stall. The retail supervisor will be responsible for the retail element, whilst the production supervisor will be responsible for the operation of the production showcase 4 days per week. 

Speaking with clientele from around the world will be the focus of the work. The ability to engage with people, develop rapport, and deliver sales is key. Language capabilities are a big plus, though not essential. Essential will be understanding the work of the company in developing agroforestry, and communicating this to the general public. 

Full Time : 5 days per week – Tuesday – Saturday 08.30-17.30 –  No evening work.

Salary : £30,000 — plus bonus.

Responsibilities

1. Managing the retail operation of the Borough Market stall alongside the production supervisor.
2. Maintain and develop strong sales figures.
3. Ensuring compliance to all health and safety standards.
4. Following training, to communicate the benefits of agroforestry and therefore the aims of
   the company.

Background

Food & Forest is a wholesale and retail quality nut supplies company specialising in
British grown nuts. The company works to expand British nut agroforestry through market
development, capacity building, and advocacy. In practice, that means investing directly into
U.K cobnut orchards and developing best practices for harvest and post harvest processing. We
want this beneficial farming method to scale up and reach its full potential.

An essential financial driver of this work is the Borough Market stall we operate daily. In
operation since 2017, our presence has gone from strength to strength with a new production
showcase opening in 2022, bringing the kitchen to the heart of the market. The proceeds from
the market have led to investments in orchards in Kent, and into best-practice machinery to
ensure British nut production has a viable future. Alongside this on-the-ground work, we
advocate for the expansion of agroforestry by translating the academic evidence into
operational policy. Central to this is consulting with Defra and other bodies on metrics to
measure true value, as part of the nascent “public money for public good” paradigm shift in
agricultural policy.

Terms of contract – permanent

The contract begins with a 3 month-long probation period during which the above key
responsibilities described in points 1 to 4 are met. 

Wage details

The position is full-time salaried £30,000 plus bonuses per annum.

The bonus system is proposed based on a series of targets for sales which will be discussed at interview.

Sick Pay: Statutory sick pay given.

Holiday Entitlements: 28 days paid holiday per year.

To apply please send a CV and cover letter to [email protected]