Room Attendant/Cameriera ai piani

Job title:

Room Attendant/Cameriera ai piani

Company:

Arsenale Group

Job description

ABOUT ORIENT EXPRESS
Artisan of Travel since 1883 Orient Express is a legendary brand, steeped in history and loved by past, present and future generations. Representing the pinnacle of ultra-luxury hospitality within Accor Group, this brand is currently going through exciting phases of rebirth and expansion.
Orient Express embodies the refined nomadic spirit of travel, inviting each traveller to a place where the journey is the destination. Bringing awe-inspiring travel experiences to a new generation of adventurers, its exceptional portfolio includes The Orient Express, with its original carriages reimagined as the new embassy of French luxury; Orient Express La Dolce Vita, a train embodying the ‘Made in Italy’ way; Orient Express Silenseas – the world’s largest sailing ship; and hotels coming to Rome and Venice.
Progressively shaping the future of luxury hospitality, Orient Express is focusing on employee journey and growth.ABOUT ARSENALE
Arsenale is a multi-brand Group capable of providing a comprehensive service to the largest and most renowned luxury global market operators who wish to expand in Italy. Founded and supported by internationally renowned entrepreneurs and investors, Arsenale aims at creating the leading luxury hospitality group in Italy. To pursue this ambition, the Group launched an impressive investments plan to boost tourism and made-in-Italy through the re-development and enhancement of iconic hotels and hospitality solutions in the most beautiful locations of the country.ABOUT ORIENT EXPRESS LA MINERVA, ROME
Considered as the beloved capital of the Orient Express legend, Rome will be home to the first Orient Express Hotel “La Minerva” at the end of 2024. Orient Express, in partnership with the Italian luxury hotel group Arsenale S.p.A, has entrusted the interior architecture and artistic direction of the hotel Hugo Toro. The former Palazzo Fonseca is a sumptuous 17th-century palace with a huge and majestic façade. A place of memory still adorned with its Roman columns, sculptures by Rinaldo Rinaldi, a disciple of Canova, and the fascinating goddess Minerva. At the end of 2024, a new décor and interior inspired by the Roman domus and the riches of the “Eternal City” will be revealed with a new touch of contemporary elegance.
Our first Orient Express Hotel “La Minerva” is committed to providing an exceptional guest experience, boasting unparalleled elegance, world-class amenities and impeccable service.Job DescriptionOur Room attendants are responsible for cleaning and servicing Guests’ rooms in order to provide a truly pleasant and comfortable experience. They ensure that all suites and rooms are inviting and perfectly clean and also address all Guests’ queries politely and knowledgeably.
Our Room attendants synergically collaborate with the Public spaces attendants, HSK porters and Laundry team, the Butlers, the Front Office and the Maintenance staff under the supervision of the HSK Director, Assistant HSK Director, HSK Supervisor and Floor Supervisors.
Key Responsibilities

• Clean assigned Guests’ suites and rooms according to standards established by the Hotel: making the bed, dusting the room and furniture, replenishing guest room and bath amenities and supplies, cleaning the floors, windows and bathrooms and vacuuming the carpets,
• Restock beverages and food items in the mini-bar,
• Whilst cleaning the room, verify that all is in proper condition and order of functioning and report to the Floor Supervisor any items that need repair.
• Clean corridors and floor public areas around guest rooms assigned. Also, maintain the cleanliness of HSK offices, wardrobes, equipment and pantries.
• Keep informed of Hotel products and services knowledge to answer Guests’ questions.
• Answer all Guests’ questions/requests in a friendly and caring manner, take appropriate actions or if needed, refer the matters to the Floor supervisors to handle.
• Support Guests when requested (i.e. following the Lost&Found procedure).
• Verify the physical status of the linens, towels and equipments and update the Floor supervisor of any discrepancies found by reporting timely any technical issues and maintenance needs.
• Write down on their assignment sheets relevant information for record purposes and possible future inquiries. At the end of the shift, report special attention to Guests, unusual situations, and incidents that need follow-up, to ensure consistency and guest satisfaction.
• Clean corridors and floor public areas around guest rooms assigned. Also, maintain the cleanliness of equipment and pantries
• Carry out HSK porters’ services when required (e.g., delivery of linen, processing laundry orders).
• Additional responsibilities and tasks can be added at any time according to the needs of the business and the Hotel.
• Follow Hotel security guidelines and comply with Hotel’s health&safety and hygiene policies and procedures.

Qualifications

• Previous luxury hotel-related experience as Room attendant or Public spaces server is preferred,
• Knowledge of Hotel procedures and code of conduct,
• Ability to anticipate and focus attention on Guests’ needs, being professional and welcoming,
• Constant attention to personnel grooming and hygiene standards,
• Fully understands the difference in guest levels (VIPs) and Rooms and Suites’ Categories,
• Ability to work well under pressure,
• Familiarity with cleaning equipment and supplies as well as proper cleaning techniques, equipment and chemical usage,
• Good organizational skills with the ability to prioritize tasks and manage time effectively,
• Constant attention to details and strong commitment to maintaining cleanliness and hygiene standards,
• Flexibility to work different shifts, including weekends and holidays, as required,
• Physical stamina and ability to perform repetitive tasks, including lifting and carrying heavy objects, standing, bending, and kneeling for extended periods,
• Good communication skills to interact with Guests, HODs, colleagues and supervisors always in a professional and courteous manner,
• Ability to work independently and as part of a team in a fast-paced environment,
• Basic knowledge of health and safety regulations related to housekeeping operations,
• Ability to communicate, understand and follow instructions in Italian and English,
• Legal right to work in Italy.

Tutti i CV devono essere inviati comprensivi di autorizzazione al trattamento dei dati personali in conformità al Regolamento UE n. 2016/679 – GDPR e saranno utilizzati esclusivamente per la selezione in corso.
L’offerta di lavoro si intende riferita ad entrambi i sessi secondo il disposto delle leggi 903/77 e 125/91.

Expected salary

Location

Italia

Job date

Tue, 20 May 2025 22:31:38 GMT

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