Salesforce Project Manager – Service Operations

Job title:

Salesforce Project Manager – Service Operations

Company:

Allianz

Job description

The Salesforce Project Manager – Service Operations will be responsible for overseeing the operational execution, governance, and continuous improvement of Salesforce platform services. This role will act as the primary point of contact for service management, ensuring that Salesforce operations align with enterprise standards, compliance requirements, and stakeholder needs.What you doSalesforce Service Management & Oversight:Ensure smooth operations and governance of Salesforce services, adhering to enterprise policies and compliance requirements.Act as the main liaison between stakeholders, vendors, and internal teams.Monitor service performance, address escalations, and drive continuous improvements.Lead Salesforce service transition projects, ensuring smooth onboarding and operational handover.Manage timelines, risks, and deliverables for Salesforce operational initiatives.Support change management efforts, ensuring minimal disruption and alignment with business objectives.Establish and enforce governance structures for Salesforce platform operations.Ensure efficient license utilization, tracking usage, and aligning with procurement guidelines.Work closely with procurement teams to facilitate renewals and contract negotiations.Conduct periodic audits and reporting on license allocation.Serve as the primary contact for escalations, issue resolution, and service-related inquiries.Ensure transparent communication with leadership, IT teams, and business stakeholders.Maintain documentation and reporting frameworks for visibility on service performance.What you bring5+ years of experience in project management.3+ years of hands-on experience working with Salesforce, including platform administration, governance, or consultancy.Strong knowledge of Salesforce operations, deployments, and governance best practices.Strong stakeholder management and communication skills, with experience liaising across business and IT teams.Ability to analyze service performance metrics and drive strategic improvements.Preferred certifications (e.g., Salesforce Administrator, Sales Cloud Consultant, or PMP).What we offer

• We offer a hybrid work model which recognizes the value of striking a balance between in-person collaboration and remote working incl. up to 25 days per year working from abroad.

• We believe in rewarding performance and our compensation and benefits package includes a company bonus scheme, pension, employee shares program and multiple employee discounts (details vary by location).

• From career development and digital learning programs to international career mobility, we offer lifelong learning for our employees worldwide and an environment where innovation, delivery and empowerment are fostered.

• Flexible working, health and wellbeing offers (including healthcare and parental leave benefits) support to balance family and career and help our people return from career breaks with experience that nothing else can teach.

68537 | Project Management | Professional | Non-Executive | Allianz Technology | Full-Time | PermanentAbout Allianz TechnologyAllianz Technology is the global IT service provider for Allianz and delivers IT solutions that drive the digitalization of the Group. With more than 13,000 employees located in 22 countries around the globe, Allianz Technology works together with other Allianz entities in pioneering the digitalization of the financial services industry.We oversee the full digitalization spectrum – from one of the industry’s largest IT infrastructure projects that includes data centers, networking, and security, to application platforms that span from workplace services to digital interaction. In short, we deliver full-scale, end-to-end IT solutions for Allianz in the digital age.D&I statementAllianz Technology is proud to be an equal opportunity employer encouraging diversity in the working environment. We are interested in your strengths and experience. We welcome all applications from all people regardless of gender identity and/or expression, sexual orientation, race or ethnicity, age, nationality, religion, disability, or philosophy of life.Join us. Let´s care for tomorrow.You. ITTo Recruitment Agencies:Allianz Technology has an in-house recruitment team that sources great candidates directly. Therefore, Allianz Technology does not accept unsolicited resumes from agencies or search firm recruiters.When we do work with recruitment agencies, that engagement is formalized by a contract. Fees will only be paid when there is a contract in place. Without a contract in place, we will not accept invoices on unsolicited resumes, even if the candidate was ultimately employed by Allianz.

Expected salary

Location

Barcelona

Job date

Sat, 08 Mar 2025 23:00:30 GMT

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